I’m very angry, because we had to wait 1.5 (!!!) hours until the food arrived. Actually almost 2 hours - which is definitely too much. 😳😳😳

The waiter who took the order and forgot to put it in the system just ignored us all evening and moved on to serve other tables.

No one apologies, or sorry about that. They just forgot about our reservation and let it stay outside. I had to go to them and ask what is going on and just than they told me “oh yea he forgot you but it’s ok” so I asked if they know what we ordered so they can bring it now and they actually didn’t! So we told them all over again.

Not only we had to wait even much mire than expected, but also ate different dishes than we wanted because in the beginning we ordered what can be delivered fast, eventually it took 2 hours + not what we wanted even though we could have it already. We were the first couple there and everyone around us finish eating an hour before us.

Mistakes happens BUT it is common to at least apologise, or even to compensate when you make a client wait so so long. Plus it’s not our first time there so it’s even more disappointing because we love this place but won’t come back. I think it’s a really bad service 😔 I hope that they will read it and next time they make a mistake they will apologise and try to make the clients feel better and not just make us feel like we are annoying them while they work.