Bought dinner to take home for my family, including a $23.90 hot pack that contains chicken, chips and gravy. I asked for the gravy to be separated into a container instead of poured on top, to avoid the food becoming soggy on my drive home, and was told there would be an additional $4.90 charge for that.

I queried this, considering it was just a change of packaging, and I was told that the charge was to cover the additional container. I accepted this reason and paid the additonal price, although I was quite surprised at such a high price for a small plastic container.

While waiting for my order, a thought struck me. What if I saved the plastic container, and brought it back next time and placed the same order? Would it be free if they can reuse my container?

Upon querying this with the staff, I was told "No. I don't make the rules, I just work here. The manager is right here if you want to ask him." So I accepted the offer to chat with the manager.

Upon posing my same question to the manager, he made it clear that the price was $4.90 and was not interested in providing any justification for the price are than "those are the rules".

While I respect a business's right to structure their pricing model however they wish, I cannot give Chicken Chef more than two stars, as I'm left puzzled and unsatisfied with my experience at the store. Separating sauce for takeaway orders is a common practice in the industry. I would begrudgingly accept a small charge like $1.50, but $4.90 seems outrageous to me so I can't permit myself to go back again, regardless of the good food.