I have tried many restaurants serving Kabuli Pulao, skewers, and fries, but this was by far the worst experience. The food was extremely disappointingâthe rice came in solid blocks, and the fries were dead cold, stuck to the container. I paid $45 for this meal, only to receive it in low-quality containers that let all the air in, causing the food to get cold during delivery.
On top of that, they placed a chilled can in the same bag as the hot food, which made the meat completely tasteless and cold. This is unacceptable food handling.
The reviews you see for this place are misleading. The staff at the counter actively ask customers for positive reviews in exchange for discounts, so donât trust them. My experience with customer service was terrible as well. When I called to report the issue, I was rudely told that they couldnât do anything about itâcompletely dismissing my complaint.
I strongly advise against ordering from this restaurant. There are plenty of other great places in Adelaide where you can get quality food and good service. I had to order from another restaurant on the weekend because of this disappointing experience. Save your money and...
   Read moreâ 1 Star Extremely Disappointing Experience â I Wonât Be Returning
Iâve visited Lazziz a couple of times in the past and had good experiences, which is why I came back. But todayâs visit was frustrating and disappointing. It feels like the ownership or management has changed â and not for the better.
I ordered BBQ Chicken with Kabuli Rice, which is clearly listed on the menu for $17.99. But at the counter, I was charged $19.99. When I politely asked why, the staff member told me it was because I chose Kabuli rice â even though the menu clearly states the price includes Kabuli rice.
When I pointed this out, instead of checking or explaining politely, he rudely responded: "I am the staff here. I know the price of every item." His tone was arrogant and completely unprofessional.
This wasnât about the $2. It was about the lack of respect, poor customer service, and the staff memberâs dismissive and rude attitude. There was no effort to clarify or even listen. I felt uncomfortable and disrespected.
Iâm attaching a photo of the menu and the receipt to support my review.
I wonât be returning. Good food means nothing if the service...
   Read moreI decided to try this restaurant for a takeaway and ordered three servings of Mantu over the phone. When I arrived to collect my order, I was disappointed to find that they hadn't provided any utensils no fork, spork, or even a napkin. It was quite inconvenient, especially since I planned to eat some of it right away. When I opened the containers, the Mantu looked unappetizing, as if it had been boiled with red kidney beans. The presentation was lackluster, and it became clear that the dish had been microwaved instead of freshly prepared. The texture and taste reflected this; it was bland and rubbery. I could barely eat two pieces before giving up entirely. What made it worse was that I had ordered three servings, and all of them were exactly the same poor quality and completely inedible. It was an incredibly disappointing experience, and I honestly regret wasting my time and money. I will never be returning to this...
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