Christies Beach Hotel — Restaurant in Adelaide

Disappointing Experience with Poor Service

I visited Christies Beach Hotel last night with a friend who brought her dog along. We planned to sit outside, so I asked one of the staff if it was okay to have the dog with us in the outdoor decking area. The staff member said yes, so we chose a spot and I went inside to order food. I also requested a container and some water for the dog, but then I was suddenly told that dogs weren’t allowed on the decking after all, and we would have to leave.

As we were getting ready to go, another staff member came out and told us we could stay in the side lawn area, which is also the smoking area, but we’d have to fetch the food ourselves because they couldn’t bring it to us. This was inconvenient but better than finding another place, so I went back inside to place our order.

I was told the food would take 25-30 minutes, but when I returned to the counter after 30 minutes, they told me to wait another 15 minutes. When I asked if they could bring the food out to us to avoid multiple trips, I was initially refused, with the explanation that they had already made an exception by letting us stay with the dog. After some back-and-forth, another staff member agreed to bring the food to us.

The wait times were incredibly long—50 minutes for wings and over an hour for a steak and pizza. The overall experience was frustrating, with poor communication and service throughout the evening. I wouldn’t recommend this place if you’re looking for a smooth dining experience, especially if you have a...

Went for a friends birthday dinner last night. Directed to our table by a very friendly person however we were holding 2 small children and not given the kids menu (I had to go back and collect one). Ordering meals and when I asked for something to be taken off the order they didn't listen and thought I meant skin off the chicken I was ordering. I did get my refund but not after I had to stand and wait about 15 minutes for this to be sorted out. Asked if they did cocktails and was told no they don't when another friend had had cocktails there recently. Meals came out reasonably promptly but schnitzel was undercooked. As we were seated under a very large ac it got very cold with a number of people at the 2 tables we were booked at feeling very cold. When I asked a staff member if it could be turned down I got told they would turn it off but if another customer asked for it to be put back on then they would turn it back on. I was at this establishment for a further 30-40 minutes and the ac was never adjusted or turned off. They do have a little Cinema for the kids but its not very safe for little ones. I did not see a sign anywhere about children supervision and they should consider putting a child gate at the entrance to stop kids running in and jumping up on the seats. Over all food was good but the service was terrible. Only reason I would consider going back is due to the little Cinema as my grandsons did...

I'd like to share the comment of our done in on Friday 9th May 25 our Mother's Day celebration with my daughter and 3 yr old granddaughter. After waiting an hour for granddaughters pizza which was a joke for a kids size pita bread pizza of Hawaiian topping. Then to waiting over the hour for our 3 adult meals receiving 2 of ours 1 piece of grilled fish and chips plus burger then to be told my daughter quinoa salad plus chicken had been served at the wrong table. Disgusting to be told this and they'd make another which came out within 15 minutes and offered a dessert for the stuff up. This isn't the first time someone at my table has waited over an hour the last time the table of 12, 11 of us had finished our meal before the 12th meal came out. My daughter is a chef and was disgusted with the wait we had waited when restaurant wasn't busy. Let's hope your chefs are more on the ball on mother's day otherwise you'll have some very unhappy mothers and patrons. We won't be back again or recommend. Also I'd like to say although you've got cctv cameras on the playground the amount of older kids running and jumping all over the playground last night on the baby/toddler one as well was very dangerous, parents not observing their kids. Also if an accident was to happen inside how you'd get the child out I don't know cause my granddaughters mum had to squeeze in to get her out as the big kids had scared...