Disappointing Experience with Poor Service

I visited Christies Beach Hotel last night with a friend who brought her dog along. We planned to sit outside, so I asked one of the staff if it was okay to have the dog with us in the outdoor decking area. The staff member said yes, so we chose a spot and I went inside to order food. I also requested a container and some water for the dog, but then I was suddenly told that dogs weren’t allowed on the decking after all, and we would have to leave.

As we were getting ready to go, another staff member came out and told us we could stay in the side lawn area, which is also the smoking area, but we’d have to fetch the food ourselves because they couldn’t bring it to us. This was inconvenient but better than finding another place, so I went back inside to place our order.

I was told the food would take 25-30 minutes, but when I returned to the counter after 30 minutes, they told me to wait another 15 minutes. When I asked if they could bring the food out to us to avoid multiple trips, I was initially refused, with the explanation that they had already made an exception by letting us stay with the dog. After some back-and-forth, another staff member agreed to bring the food to us.

The wait times were incredibly long—50 minutes for wings and over an hour for a steak and pizza. The overall experience was frustrating, with poor communication and service throughout the evening. I wouldn’t recommend this place if you’re looking for a smooth dining experience, especially if you have a pet with you.