A not so happy night! I chose the Kent Town Hotel for my husband's birthday dinner and invited our friends to join us. We were greeted by Georgia who was fantastic. She was always professional, polite and always had a smile on her face. However, Georgia could only take the drinks order, so we had the displeasure of being served by Taz, who didn't introduce himself and proceeded to enquire, and not ask, if we were ready to order. Instead of setting up the expectations of what the “house rules” were as far as ordering, he was very rude to my guests multiple times, making faces and rolling his eyes whenever something was to his liking. I never regretted going somewhere as much as I did that night. I was upset and disappointed with the service and the way we were treated! I told Taz that I wasn’t happy with his service and that I didn't feel comfortable with him there as he was ruining what should have been a special night for my husband. He wouldn't let me talk, and his argument was that he was too busy. Being busy doesn't justify being rude! There are ways of communicating things and that’s something he really doesn't know how to do. I asked if Georgia would continue serving us from that point on, but he said she could only take drink orders. After that, he proceeded to take my guest's orders, three of them weren't going to dinner and he seemed pretty upset about it. To my surprise someone approached the table, who I can only assume was some sort of manager as they also didn’t introduce themselves in any way, looking quite annoyed and saying the dinner service would only be delivered if everyone ordered together. It was then explained to him that everyone at the table had already ordered. A couple minutes later, that same person came back full of attitude saying there were 12 people at the table but only 9 orders so I had to explain once again that three of our guests wouldn’t eat so there was only need for 9 orders. I understand that restaurants have their own ways of managing the kitchen so that things flow quickly and without confusion, but this must be communicated to the customer in a polite and clear way, which was not done. All we heard from Taz while addressing one of my guests was: order all at once because you're confusing the kitchen. I've worked as a waitress (same as half of my guests), I've been a people manager and in everything I do I try to be polite, explain the situation and always have a smile on my face to give my best service. I have a clear conscience that neither I nor any of my guests have ever been as rude and disrespectful to anyone as they have been to us. I really would not recommend this place to my friends and acquaintances. It’s unconceivable to me that a “manager” would approach us wanting to argue and “looking for a fight” instead of trying to de-escalate a situation and trying to make a customer feel more comfortable. The only thing that prevented this experience from being a total disaster was the aid of Georgia, who jumped in and looked after us for the rest of the evening, making us more comfortable and relaxed.