We were waiting patiently for you staff (chinese guy) to serve us while he was doing shuffle on the donuts for more than 5 minute. No greetings or being acknowledge when we were in front of him. After he finished not even 1 words come out from his mouth then we just starting order. Clearly in the board was saying buy a dozens and get 2nd dozens from $12 with lesser or equal (premium +$0.25 and i cant remember another terms for it with +$0.50) so we decided to get 1st dozens (6 original glaze 2 strawberry powder sugar 2 Nutella choc 2 cookies and cream. We dont have any problem with the 1st one come to 2nd dozens we were thinking to get 6 original glaze and 6 classic which i believe there no extra for classic. And suddenly he said for the $12 only come with original glaze. I dont see any extra charge for classic. Why can’t we get the price for 2nd dozens for $12 with 6 original glaze & 6 classic??? We have already get bad customer service plus your T&C not the same what stated...
Read moreTruly an amazing place, I definitely would give it a 5 for all three categories, which is rare from me. There is a large viewing area, which has a window to show off how the Original Glazed donuts are made, which is a spectacle for children to watch. Very roomy and clean, theres a second floor and they also serve gelato, which increases the variety of food items they sell. As I had arrived here, they had ran out of Original Glazed dozen donuts, however, I had came to an agreement with the staff, to make the donuts by 5PM, and I pay first. We book a little appointment, I arrive at 5PM, and they have the donuts ready JUST for us, while the rest had run out of stock, we had ours saved. The staff here are so friendly and nice, I would definitely recommend going here. Amazing service, atmosphere and the donuts,...
Read moreSeveral months ago I was passing and saw the red light on and quickly parked the car and walked into the store. I know as I was walking into the store the red light was still on, so I stood in line, bought a couple donuts and waited for the tray so come out as I LOVE a hot donut. But after waiting for several minutes I looked over and saw the light was now off. I bought it up to the young man serving and he kindly went out the back and bought me a donut but as he handed it to me he rudely suggested that I should be quicker next time. He made me feel a little silly but I apologised and walked away. Perhaps next time be a little nicer to your customers.
However, donut was...
Read more