Pirate Life Brewing — Restaurant in Adelaide

So disapointed on my first visit to Pirate Life. Having been a huge fan and supporter for the past 3.5 years with weekly purchases and always going for PLIFE at bars, i came in for my first visit 21/4.

The blonde female bartender wearing a beanie at 14h03 was so unfriendly and rude, as if she enjoyed customers anxiety around making choices for a paddle quickly.

I called out 3 choices rather quickly and was hung up on the 4th. Wanted to try PLife new beers as mentioned to her. There wasnt anyone behind me at the time, i understand that this may cause frustration if a customer is confused and its busy. But people will be confused around your amazing range at times. There should be more help from your staff where possible or some friendliness.

She did write down any of my choices on the card. After a short while she asked what beers i was having. I had to repeat all my choices making me even more confused. She seemed to enjoy this and not once stopping me to say she needed the last one only.

This may sound minor but it was the attitude and unhelpful tone that got to me.

Said thanks after getting the beer without any response but a blank stare from the customer facing front of your...

I booked at Pirate Life for 40 people as an emergency last minute change of venue (due to the previous venue unexpectedly closing permanently and not letting bookings know). Pirate Life were happy to help and take care of my group (for groups over 25 a preauthorisation of $20/person is required in case you don’t turn up but they were kind enough to waive this on this occasion). A number of our group have auditory sensitivity issues and the venue was happy to adjust the volume of the music in our area to assist. The staff were all friendly and helpful, the meals which were ordered individually (or in small groups) as people were ready came out in a reasonable timeframe and the food was of a good standard. Everyone had a good time and we were there for about four hours in total. There was no sense of being rushed or expected to vacate the tables we were occupying. A good and...

What an absolute disgrace of a place, I ordered a cheese burger from there out side kitchen only to stand and watch the cook use her bare hands no make it.

She had grabbed the frozen patty, then the bun, then the cheese then the lettuce, pickles, tomato, then put it all together, all without washing her hands.

When I approached the young person taking orders, I was informed that she has used sanitiser on her hand and there wasnt a need for gloves, at this point I requested a refund as clearly OH&S wasnt a clear priority and they didnt care. I then couldnt believe that I was being mocked by this women after I had complained.

Its amazing what you can see when the whole kitchen can be observed by side windows.

Absolutely disgusting, I will not be returning untill they retrain there cooks with proper OH&S standards....