was told i was being rude for asking for a refund on an incorrect meal. kinda ruined my day. food was ok. won't be returning.

I'm not exactly a strident or even confident person. I don't get out much, to be clear. But when my sister asked if I could return her meal for her, because it was not what she had ordered, I agreed.

I presented the meal to staff down-stairs and calmly asked for a refund (after waiting for them to finish talking). The staff member asked what was wrong with the meal and I explained. The staff member disputed that there was anything wrong with the meal (as another member of staff had when my sister had pointed out the issue when presented with a meal that wasn't what she had ordered). And, she added.."Well, you're bein' kinda rude".

I'm really not the kind of person to leave a negative review.. but this was an incredibly ridiculous situation. The staff member explained that someone should have told us there had been a change of menu. I get that. Things happen, it really doesn't matter. I wouldn't have cared if it had been burnt beyond recognition. It wasn't even my food. I wasn't invested enough to be angry or rude. It's not who I am.. like.. at all.

It uh.. it cut pretty deep. I was flabbergasted. I just repeated the issue and was told that the refund had to be in cash and couldn't be on card (which.. I'm not even sure if that's allowed under Australian Consumer Law.. but whatever).

I spent the rest of the family event I was attending confused and hurt.. as I said, it ruined my day and I don't see myself attending this venue again.

Watch for: soggy eggplant, incorrect orders, and egotistical staff.