Pony and Cole — Restaurant in Adelaide

We tried to come here last week, arrived just before 2.30pm, says open until 3.30pm - they told us kitchen stops at 2.30 so they could only offer us cake / coffee between 2.30-3.30. This should be written somewhere. So we tried again - we went on a Thursday lunchtime. It was very busy and the staff all looked out of control. We didn’t have a booking, so they sat the 2 of us outside in the rain. We asked several staff if a table became available inside could we please move. Each staff said no problem, however no one ever moved us. There were 2 tables for 2 I could see from where I was sitting that no one ever sat on the entire time we were there. Ok no problem, we’re sat outside in the cold. We wait and wait, nothing happens, so I go inside and ask where the menu is and do we just come up to order? They said no go back to your table and we’ll come to you. Ok, they forgot we were there, no problem. Same thing happened when we wanted to order.. When the guy then came to our table to take the order, he made a loud sighing noise and we sort of awkwardly said, you guys are busy and he responded - ‘I’ve definitely gotten my steps up today’ maybe more floor staff are needed if you’re doing table service? Customers shouldn’t feel sorry for staff being run off their feet. He definitely wasn’t having fun and it obviously wasn’t fun for us to sit in the colder being forgotten about twice. The bad experience doesn’t stop there.. our drinks came. The coffee was bitter and no latte art. The machine definitely needs to be dialled in properly and watched during service - I couldn’t drink it. The watermelon drink tastes like cordial, we wouldn’t have ordered if we knew we were ordering a cordial. Then the food came - looked amazing, very instagramable. Unfortunately the sweet potato Rosti was inedible. The potato was hard, to the point I struggled to cut it with my knife and it didn’t have any flavour. When the waiter came to collect the 1 plate that was empty, I said you can take everything, we’re done. He said are you sure - looking at mostly full (pictured how much was gone from the potato rosti) half drunk coffee and half drunk watermelon drink. I said yes and in a very nice way said the potato was not edible and the chef should taste it. The waiter did not say anything, but looked as if he was pist off I said it. I then smiled and said - we own a cafe and know how important feedback is and we wouldn’t know something is wrong unless someone told us. Again he didn’t say anything and proceeded to collect our plates and cups and walked off! We then went up to the counter paid for everything in full and left. We would...

I was told Pony & Cole was voted “Australia’s Best Breakfast” venue. So it was with great anticipation that I went for a brunch with my friend.

In my mind, a good breakfast place has to pass muster on poached eggs, bacon and sausage. I was specific: soft poached eggs. I want to cut into the poached eggs and have the unctuous yolk spill out.

I ordered soft poached eggs on rye toast with bacon and sausage and requested for tomato sauce on the side. I also ordered a Watermelon-whatever which was truly unmemorable. It was some kind of bland juice with no taste of watermelon, strawberry nor lime.

Thus it was with great disappointment when I cut into my eggs. They barely oozed. There was nothing for the barely toasted rye bread to soak up. I sighed. The bacon was delicious but not rindless so it was not fun to eat. The sausage is different - it tasted like sausage dipped in sweet chilli sauce. Sometimes you just want a juicy sausage with herbs.

The tomato sauce on the side was gallantly home-made. It was not tomato-y, not sweet, not salty. Just bland.

The full breakfast is $32 but I didn’t want tomato or the hash brown. My poached eggs on rye toast with bacon and sausage was $30. If I added spinach and mushrooms it would have been more than the full breakfast.

The voters clearly have not been to My Kingdom For A Horse or any other up-market brunch places in Adelaide.

You’re not...

Was disappointed with the customer service today. There were a few things but the highlight was when we had a mother discreetly change her child's nappy and be told sternly she's not allowed to do that. If you don't want that to happen then please provide a change table in your disabled toilet. Our mums group would meet there and now we won't be any more. Such a disappointment and food was below average today too. My sweet potato rosti tasted like lemon and wasn't a rosti!

Your response is disappointing and lies. When a waitress says here take them (the cutlery) because she can't reach is rude. We are mums who are allowed to go to an establishment and have lunch. We were in the back corner we weren't loud. Or is it because we have babies that you and your staff felt distraught. I didn't even know that the baby was being changed until she advised me and i was sitting on the same table. There was a pram and a change mat and chairs and everything else covering the child. Why didn't you tell that mum at the time she was changing her that you have an area to do it. I gave you truths in this review and you have made us sound like we are unruly mums who have no respect for others. Point taken don't go there if you have children or babies. Your not a play cafe granted our 6 month old babies...