Coutts Commercial Hotel — Restaurant in Ayr

Had a birthday lunch here yesterday with our family. My partner & I both ordered a $14 seniors lunch. I had the chicken snitzel, chips & salad. Very disappointing as the snitzel tasted and looked like a glued piece of chicken. Others in our party ordered the dearer snitzels $26 and they were real chicken snitzels. I understand that seniors meals are cheaper and smaller but the QUALITY of the meats should never be compromised. My partner ordered the Bangers & mash and the sausages were thin & tough more like a hard choritzo, not the fat pork sausages normally served with bangers & mash. We took 2 sausages home for our dogs! 3 of us ladies went up to order cappuccinos and green tea to go with desserts for our group. We were told the cappuccino machine in the restaurant was broken. We were directed to try the gaming room at back and no green tea and no cappuccinos available just the basic push button service station coffee. Definitely...

The beer and wine was lovely. We had the senior meal and dessert. The steak was lovely and perfectly cooked, the salad was fresh, but drowned in awful, sweet dressing. It is simple and cheap to make a dressing, and is best to put it at the side. Dessert was sticky date pudding. The plain cake was dry, minus any hint of dates. A little topping was added, not sure what type, not date. Not a date pudding! It came with lovely ice cream and horrid, fake, frosty, dispenser type cream rubbish that tasted like soap. I suspect the cake had been frozen and microwaved. The hotel will miss the lucrative seniors market if they don't serve nicer food. This lovely hotel should be packed! Gone are the days where customers will accept sloppy, stingy shortcuts. Just look at the overflowing eateries that make modern food. The counter display wasn’t inviting, I thought the...

I just wanted to take a moment to extend my heartfelt gratitude to the outstanding Coutts team, with special recognition to Vance, for their exemplary service.

Communication was easy, clear and sensitive to our needs and requirements.

We were impressed by the diverse menu options, which catered to various dietary needs, were reasonably priced, well presented and delicious.

The staff were friendly and accommodating, and Vance's dedication to ensuring our every need was met, was evident throughout; from organising extra tables for various reasons to sorting the technical details for our slideshow presentation.

Vance your empathy, kindness, and understanding made a difficult experience all the more manageable, and we are especially grateful.

Thank you 🙏

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