McDonald's Banksia Grove — Restaurant in Banksia Grove

Abysmal customer service. We ordered three Kit Kat frappès and not one staff member advised us prior to receiving them the store was out of whipped cream so we ended up paying full price. The wait time exceeded 15 minutes so this was highly inconvenient, particularly for drinks and a store that wasn't very busy. We were ultimately happy to accept the lack of whipped cream, so long as the staff agreed to our suggestion of receiving extra Monopoly tickets and the ones we were initially owed but weren't given. The drive-thru staff we dealt with didn't understand basic etiquette and spent several seconds staring at us, not breaking eye contact in a creepy fashion and expecting us to conjure up a solution to their problem. When we finally got referred to the manager, her tone was condescending and aggressive, her concern for our problem non-existent. She blatantly refused our request without explanation, slammed the door in our faces and evidently believed we weren't worth her time. We then asked for a refund, which she only agreed to provide if we gave our drinks back first. We asked her name because she wasn't wearing a name badge but she outright refused to tell us because, according to her, we didn't have that right. Despite this, her staff member Tamara was incredibly pleasant, calm and composed in the face of her manager's appalling behaviour. She was placating and empathetic to our situation, clearly an attitude she had to cultivate for herself if this manager is anything to go by. The only descriptors we could identify her by were that she was of Indian descent with long black hair and a noticeable eye squint. We tried to compliment Tawara to this manager but it was obvious she didn't care, either about customer feedback or that her staff member was being praised. We try to avoid making complaints because McDonald's staff are often young, impressionable teens exploited for cheap labour and certainly don't deserve anymore stress when they are frankly just doing their best but what we experienced was simply unacceptable in the hospitality and customer service industry. We can only hope this manager is reprimanded and properly educated on carrying herself better in front of customers because if not, she will continue to turn away customers and tarnish the reputation of...

Requested a Triple Quarter Pounder + Triple Cheese + Triple Bacon + Large Chips - At the Drive Through

10 year old girl at the First Service Window tells me to drive to the Second Service Window. I politely advise her of a vehicle in front. She advises 'oh they are just leaving'. They clearly aren't. She asks me to move by re-iterating "THEY ARE JUST LEAVING". They still aren't. They move after a minute. Girl stops giving me the evil eye as I drive forward.

I'm handed a bag and I confirm if it contains a Triple Quarter Pounder. She looks at me and says 'TRIPLE Quarter Pounder?', like I am from outer space. Then she has a 5 second think and replies 'Oh yah'. I wait and check the bag. Double Quarter Pounder and Regular Chips.

She returns after 2 seconds and asks for the burger back because 'OH I GAVE YOU THE WRONG VUN'. She grabs the burger before I can mention about the chips and I throw the bag containing the Chips into the window.

She returns after 30 seconds, looks at the bag and looks like me like 'vai have you thrown dis here'. She realises why. She comes back with large chips.

Burger inspection time again. There is no triple bacon. I inquire about this discrepancy. She takes the burger from me. Asks me to wait in the bay. I do so. She comes back to inform me that she has checked and that there is bacon inbetween the patties. I say thank you and smile. She leaves. I check the patties. Bullshit.

I walk into the establishment to witness a 1/12 level of patronage, but a cacophony of chaos in the kitchen. I waited. Burger in hand. For what seemed like an eternity. Nothing. A gaggle of six year old girls preparing meals for... ghosts? No one paid any attention to the short changed customer waiting patiently with burger in hand.

Help finally arrived, in the form of a zygote, who was then brushed aside by a lady, probably in her mid 30s, reeking of broken promises and crushed dreams. I explained and even apologised for being 'a problem customer'. She grabbed the burger, came back and handed it over.

Zero apology.

I don't want anything much. Except for a change of management and all the current staff to be fired.

Thank you...

So I roll up to the window with two Fremantle Dockers memberships - all paid up, almost $2k - and I ask for the two complimentary Big Macs that come with the victory. I'm told the manager will have to be fetched and he tells me "no; as there is only one person in the car I am only able to recieve one."

Now on many occasions I have been able to pick up more than one all by myself - I didn't say this, I know that doesn't help. I told him these were memberships, and it's not like I was scrounging around for ditched tickets at the game to try to claim hundreds of Big Macs, and my sister, the intended burger recipient, was just at home. Still a no; obviously a class traitor, appealing to the gigantic corporation that would be bankrupt if all terms and conditions weren't executed to the letter of the law. I then decide to appeal to the capitalist side of this annoying drones corporate allegiance. "What if I buy a bunch of stuff - like $10-$20 worth, would you allow me the Big Mac then?".

No, he says. Instead of pleasing a semi-regular customer, OR making money for his bossman whom he so clearly loves, he has simply pushed all future business up the road to Hungry Jacks.

I ask for my one free Big Mac and drive through to the next window. To my shock, the blunders haven't finished; the girl at the counter hands me two Happy Meals - 6 nuggets, two chips, two drinks of juice and two toys. I drive on out of habit and then it hits me! This mightn't be my order! This is probably the order of two hungry, screaming children in the car behind and who will now have to wait an extra 10 minutes before the inept staff can get themselves together.

So now, instead of hurling one free Big Mac at the front window of the McDonald's managed by an illogical corporate stooge, I went home and enjoyed my happy meal with my sister. Picture of toys (which my cats...