Ho's Palace Chinese & Seafood Restaurant — Restaurant in Blackheath

Short review : The WORST place to handling customer complaint. Food average, nothing special. You probably not allowed to charge your phone. They mark up the price so you have to check the bills.

Explanations :

I came there with 3 other friends so total 4 people had dinner.

I order clearly only 1 chinese tea (for me) and they gave us 1 pot chinese tea with 4 tiny cups (which is normal in every chinese restaurant they give extra cups if its only 1-4 people) but when we check the bills they countbills as 4 chinese tea.

I asked and told them I only order 1 pot and why the bills are 4? But she said because we use those 4 tiny cups. I said why you serve us 4 cups if I order only one? But she was so defensive, spoke with high pitch voice, and insist that we should pay 4. And I tried to defense myself because that their mistake but she was shouting and said that was our mistake use those other tiny cups?!? And we should asked before use those other cups?? For me this just doesn't make any sense and how she react to this situation. Just serve 1 set if customer only order 1 dude, don't try to trick your customer.

I can't imagine if I come with 10 people and they will give me 1 pot chinese tea with 10 tiny cups and they will count as 10 chinese tea?!?!? Come on Man!

And the worst part in the middle of me complaining was the guy there said that I also charge my phone there, make it seems fair to pay extra?!?(WT*) THAT is so basic service sir! In every cafe, restaurant, hotel, no one ever be so stingy to their customer for charging their phone!!

At the end we just paid as it is because we couldn't argue more, our mind just couldn't reach their level of stupidity.

I think some financial issues happen in this business / bankrupt?? But no wonder tho if they do their business like this, the worst result they get.

For Customer : Please check your bills IF you eat at this restaurant. I think they try to mark up the price if we didn't check. My suggestions is not to eat in here. Foods are so so, and really bad customer service. Unless you didn't check the price and you just pay they probably will be really nice because you pay more than you should.

And for the lady there who shouting at us, please educate yourself more and learn about handling customer complaint before you run the business. She also shout and told us not to come anymore (of course never ever, and I hope other customers too). You shouldn't shout and scream like that to any customer and say...

My partner and I and her two sisters were visiting Sydney for 5 days from Melbourne. One stop was in Blackheath to drive to Jenolan Caves the next morning. For dinner we were initially just going to go to pub, but spotted Ho’s Palace. I have no words to describe the inside of this restaurant, it’s quite the spectacle! To be be honest I didn’t know what to expect with the food, but we were all pleasantly surprised! I’d rate the food just as good if not better than some big Chinese emporium restaurant etc! They were all dishes I’ve had many times, but the chef did all of them in unique ways that I just hadn’t tasted before, all delicious! Then there is the owner…. Samuel is probably the most unique host I’ve met in a restaurant. I think he was happy we were all so keen to chat. It was a laugh a minute! He’s a sweet man running a small business with his wife and has had hardship through Covid. Anyone who stops in this town I would highly recommend having dinner here, a good warm experience with delicious food and laughs along the way! If you read this Samuel we will miss you, we were still smiling and laughing the next day! All the best from Dale, Randa and...

From the moment I stepped in I alone hungry and curious on an unrelated first visit to Blackheath I could tell I was going to have a great experience. The décor alone is worth the visit, for a taste of true Chinese aesthetic philosophy harmoniously done.

I didn't bother with the voluminous menu, instead asking if they did my favourite, Rainbow Steak. They did, but not as I knew it previously with "Mandarin sauce". This was a less sweetly tart more savoury affair, which I was assured was more like "oyster sauce". It was delicious, the finely diced vegetables complementing the thin slices of beef perfectly.

The service was excellent. I was tempted to order from the well-stocked bar but the green (jasmine) tea was ample enough, besides I had to drive all the way back down to the lower Mountains.

My fiancée and I are going back soon for our 2 year anniversary. I'm so glad I found this wonderful establishment that I'm contemplating moving further up the Mountain just to be closer to it. Is this the proverbial Heaven? Instead of the Middle Kingdom coming to me it seems coming to it is warranted for more of...