Global Fine Food — Restaurant in Brisbane City

My family have been regular customers of Global since the 80's, and not one have we ever experienced poor customer service, in fact it's always been exceptional service! I popped in at 5:30 pm and requested some sliced ham. The young lad huffed and puffed, stomping his feet to get a chopping board. When he returned he slammed the chopping board down and I mentioned my thanks for his efforts as I could see he already packed up his ham cutting equipment. His reply was a blunt yes. He offered no smile and no thanks. I paid and I left. After 30 years of going to Global, that will be my last time.

Word of advice to the young lad (who I think is the 3rd generation owner). People like me are your bread and butter. We may not make the largest purchases but we come back again and again If you give us a smile. We are local, we know other locals and talk about stores like yours. We we're young once too and your grandfather used to give us a piece of ham while our...

Ordered a Ruben and coffee. Ruben was a 15 min wait to be made, there was no one else in the store waiting for food and 2 staff on, who were both unenthusiastic and showed little care. Please train your staff! The sandwich was made on the wrong bread not the rye sourdough that was advertised, I wasn't informed that they were out of the other bread if that was the case, also paid extra for pickles of which there were only 3 small slices added. Watched the staff make the coffee which wasn't even tamped down after being put into the porta filter resulting in a horrible tasting long black. I had wanted to try this place for a while, sadly I won't be back and won't...

Today I visited this cafe for the first time. We were going to go across the road to Home but decided to try something new. The coffee was the best I’ve had for a while and the food was also lovely. Unfortunately there was a very rude young man who could barely crack a smile when serving us. Not sure if he was having a bad day but we both noticed it and based on that alone would not go back. It’s very unfortunate that some of the current generation don’t appear to understand that customer service is of supreme importance when running a business. I am a local and as much as I liked the coffee I...