Katchup bar and restaurant — Restaurant in Cairns City

Absolutely would not recommend—never going back. ✨ The perfect collaboration between the kitchen and FOH… (In all the wrong ways)

Using spoiled ingredients and serving them back to customers? Unbelievable.
We complained about off beef, and instead of fixing the issue, They simply hid it under the new dish and served it back to us.

We visited around 5pm and ordered Kuay Tiao Haeng with beef and Khao Kha Moo.
Since I had never tried Kuay Tiao Haeng before, I asked the staff whether they recommended pork or beef. She suggested beef, so I went with that.

While the Khao Kha Moo was fine, the Kuay Tiao Haeng with beef had a strong off smell—the meat was clearly spoiled. My partner and I couldn’t swallow it at all. I politely asked the staff if they had checked the beef.

There was no apology, no effort to address the issue, and they didn’t even ask how they could resolve it. So, we suggested switching to the pork version instead.

When the new dish arrived, I was shocked. THE SPOILED BEEF WAS STILL THERE—HIDDEN UNDERNEATH THE PORK!!!!!!! 😱🤬😨 I IMMEDIATELY ASKED IF THEY HAD REUSED THE SAME DISH WE HAD SENT BACK, AND WITHOUT ANY SIGN OF GUILT, THE STAFF BLUNTLY SAID, "YES".

WHAT??? Serving back a dish that was sent back due to spoiled meat? Completely unacceptable.

This was, without a doubt, one of the worst dining experiences I’ve ever had. We felt it was unsafe to eat, so we didn’t touch the food. Yet, we still paid for the first dish. Even at checkout, there was zero apology, zero concern, and zero effort to make things right.

Mistakes can happen in any restaurant. But how you handle them matters.
Instead of taking responsibility, they just served off beef back to us. As customers, all we wanted was a genuine apology and proper service.
But here? That was nonexistent. I wouldn’t recommend this place to anyone, and honestly, even 1 star feels too generous.

P.S. If I had seen the review from 6 days ago about their spoiled tofu, I never would have come here in the...

The staff was friendly and welcoming. Given the online reviews, we were looking forward to our dining experience. However, the food was quite underwhelming. We had ordered a Pad se ew and Fried rice. We ordered vegetarian fried rice (no chicken, no egg). What came through was just rice and soy sauce with nothing in it (not even vegetables). The Pad se ew was no where close to what we had tasted back in Sydney, the chicken was not even properly mixed with the main dish (tasted like boiled chicken). The other point being the cost, the dishes weren't cheap (In Sydney, food is quite expensive but this was more than what we pay in Sydney). Considering the above, we were expecting a better outcome in terms of taste...

Mmm YUM, place didn’t disappoint

We ordered 2 dishes - Singapor Noodle & Green Curry Never had either before but I will definitely be trying again.

The Singapore noodle dish had a lovely flavor. It was almost buttery. I was literally licking the plate clean because it taste so good. I ordered it with prawns and they were cooked to perfection, perfectly tender.

We ordered the green curry with mildest spice available and had just a bit of kick where now that the meal is done the inside of my mouth is a nice tingle. The flavor was just as I would hope a curry would taste and the veggies in both dishes we cooked just right, not too raw, but not overly cooked either.

The portions were pretty hefty too....