Sometimes the food is hot and fresh and other time's you wouldn't feed it to your dog and that's begin honest about this place v if you use the drive through make sure before you leave the car park get your docket and check your orders because it will be 9 times out 10 things missing like the other night ordered 8 meals all. With drinks only got 6 had to ask were the other 2 drinks were had whole meals missing chips cold even after beginning told to park as the orders had to be done fresh I've been given the ice cream before the meals and very nicely said no thank you I'll have it all together as the ice creams will be all melted before the hot for comes out it doesn't matter which fast food place it is they all get it wrong some how some were inside the place seems clean but looks can...
Read moreThe very first thing I got my food in 15 mins and the order was only two burgers and chips. Secondly dining is already ready to close at 8:30pm chairs are up mop buckets is out with chemicals on front counter. Kids are playing in dining what if someone get hurt or touch mop bucket???? After asking the manager he rudely said sorry and I’ll inform crew. Not even reacting at moment and not taking care of mop bucket. I have worked at hj and I know what are the process and when you can close dining so don’t try to teach instead work on your mistakes. I feel sad for customers who get staff like these. And oh by the way I’m missing my chips. Ordered two got one. Overall disgusting. Time of incident :...
Read moreNo service at the counter. Just a printout taped to the front of the register that says to use the kiosks.
The paper was not completely obvious that counter is not manned. I was noticed standing there for a while by a few staff, none of whom advised that order had to be made through kiosk. But I did notice it after a short while (because I was getting bored waiting to be served and started looking around)
And they require a name to be put in, but just call out initials.
I can understand being busy, but not manning the counter is terrible service. Not everyone likes the cold efficiency of a screen, and they prefer the warmth of human...
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