Coffee Guru Tuggeranong Lifestyle Centre — Restaurant in District of Tuggeranong

I cant belive they say profetionals work at this establishment, me and my family went to guru cafe this morning thinking we were about to have a beautiful breakfast we orderd two big breakfasts and two eggs Benedict, two big breakfasts came out in 15 MINUTES and soon followed ONE eggs bennadict " no problem they are probably just finishing up the other one" we said 10 minutes later, no eggs Benedict, 20 minutes later, no eggs Benedict, 30 minutes later, still no eggs Benedict after repeatedly asking for it and then saying "we'll make it sorry abt that" we waited for 20 MORE MINUTES and still no eggs Benedict, at this point we had been sitting there for an hour and a half and my mother's food still hadn't shown up, we just gave up and left, not to mention they had run out of cups and my drink was served in a takeaway cup, they didnt make my drink correctly (hot chocolate with full cream milk, not a very complicated order if you ask me, and didn't give me a spoon to stir it with Now don't get me wrong, the lady taking my order was lovely, but the management jusy seemed completely disinterested in customer service, being in the hospitality industry myself I understand how busy and stressful it can get, but this is just...

We drop in to Coffee Guru regularly and I'd have to say the service and value for money has improved over time. Our most recent visit was an example of that. The staff were friendly, helpful and the meals were really good. Consistency is the key and if the staff maintain the level of service, friendliness and go that little bit extra to give customers a good experience, they will do well, even in the tougher times we are experiencing. The store has become more popular and is...

Absolutely avoid if you're lactose intolerant. They have a talent for ignoring dietary restrictions entirely. After being served dairy multiple times despite clear warnings, it’s evident their staff is either incompetent or just doesn’t care. It’s astonishing how a coffee shop can screw up such a simple request. Save your time and health go anywhere but here. This place is an...