Espresso Room — Restaurant in District of Tuggeranong

I don’t usually Troll but I’m bored and this is my second bad experience with the Espresso Room. I was optimistic given an adequate covering of tattoos and appropriate level of beardedness on the barista. My optimism was ill-founded. Long story short; I ordered 5 small takeaway coffees ($20.50) covering the spectrum from long black to strong flat white and they were as all weak as a politician’s excuse and colder than a Penguin’s ball-bag. Espresso room benefits from little competition (the Gloria Jean’s down the way was looking very forlorn) but that’s no excuse. Don’t abuse your position as the leading faux-independent artisan caffeinated beverage emporium serving the great unwashed of the Tuggeranong Valley; it’s time you lifted your game...

ER might be partnered with Ona, the coffee great but the service is shocking. No care for customers from the service staff. The Barista did a good job though.

I was met with eye rolls when asking about the type of cold brew being served, and one word responses when asking about the coffee beans for sale. I was met with nothing but complete disinterest as if my existence was a nuisance to two staff members today.

As a regular at speciality coffee joints, I will be avoiding this one. The coffee was great, but my experience here highlighted how important basic service really is, as I've never experienced anything like it, a real...

Honestly the greatest bunch of staff who love their job. AJ (head of Tuggeranong shop) does the very best he can, going above and beyond to help out his employees and the customers who walk through the door. All sandwiches are made fresh everyday, as well as all muffins and danishes also being delivered fresh every morning. Yes, the place can get busy but staff work flat out to provide the quickest and most efficient service they possibly can to all customers. I am a very proud employee here and will continue to love my job, the people I work with and the...