Zambrero Erindale — Restaurant in District of Tuggeranong

The service there is atrocious. I was there at 12:45pm on the 4th of March 23.

I ordered my regular burrito, the girl who made it was a trainee, pleasant enough but didn't know what she was doing. She went to roll the burrito & it all fell apart & tore in several places. I asked if she could re-do it as I was in between work & wearing a suit & didn't want to wear my lunch.

Another girl chimed in & took over & said don't re-do it but she then put another tortilla under the total mess the first one made. I said I didn't want that as it's still a mess. I then said sorry that's a mess, just cancel my order, I wasn't impolite, I just didn't want to pay for & eat that mess.

I walked out & she quite loudly said that guys crazy. I walked back in & said sorry I'm not crazy I just want it made properly. She then got angry at me for retorting & I asked for her name so I can complain & she said she didn't know her name. I asked again & she said the same thing & ran to the back.

I'm going into detail because I want the owner to contact me to discuss this as its plainly horrible behaviour. Also happy for any video to be reviewed to verify my part of the story. I couldn't have been more polite.

I own a business myself & would be horrified to learn if any of my staff behaved like this to my clients. Please contact me directly or reply with an avenue to...

On Saturday 17th October at about 3pm, my friend and I went to get Zambreros at Erindale. We walked into a filthy restaurant where food had been contaminated in the glass bainmarie, the floor was covered in food. And the restaurant as a whole was disgusting. The service we received was not much better, the young boy working gave us attitude and basically threw our food together - to the point that my tacos were broken and overflowing with sloppy food. Very disappointed in the restaurant and service, was made to feel very uncomfortable by the young man serving us - and left to go find somewhere else to eat our food. Will not be returning to this...

Unbelievable!! A big burrito which has two serves of meat, the staffer wanted $2.50 extra for the two meats to be different. What a rip off!! Goes on to say that we run under different ownership. I have always been given mixed meat in a big burrito at no extra cost including at this place, Tuggerenong, Phillip, Manuka etc. Extremely poor show. Owner says unable to enter but they were happy to mix for $2.50? If mixed is provided, one meat would have a bit extra stock while the other a bit less. What's the big issue franchise owner?? Isn't it about customer satisfaction within reason rather than pure...