Burger’D Upper Coomera — Restaurant in Gold Coast City

Terrible service tonight. Not busy, placed an order with Charlie at like 8 pm and I asked where I should wait and was told they'd bring my order to the car. 50min later still nothing. I'm parked literally in front of the shop 4 people working, all of them can see me sitting there and not one could use their brain cells to think that I'm still waiting for an order. Eventually I go back inside to ask where my order is and they say it's been ready for ages in a UberEats bag & that they called it out...they definitely did not call it out and I saw the very same bag being given to someone else (possibly a UberEats driver) and him bring it back because obviously it was the wrong order! No apology, no customer service & then they still had the audacity to laugh in my face. Will not be supporting...

There should be pickles as a standard on basically all burgers. Today when I ordered my royal the absolutely efficient girl working there gave me pickles which I paid extra for ($1.50) and she gave me the perfect amount! Fast service and a very nice experience. Thank you!

Maybe take a look at your menu. The staff working there are lovely and hard working. Change needs to be made further up.

I can get a full burger meal with a drink, pickles on the burger at no extra cost and a dipping sauce from 3 other fantastic burger joints in the area for no more than $16-17. You are at a bare minimum $20+ for an equal meal. In addition to this, there is also no lunch deals, I can get $10 loaded fries from Patty Smith's on Monday's for $10!!!

Time for the people at the top to...

I’ve been here for a few years now, normally foods good, service is good. Went there on the 13th of August 2025 evening to get dinner for my family. Ordered a large chips for 2 adults and a child. (Seen the staff pour half the chips out of the bucket) - I said nothing as I just thought he may of overfilled. To my surprise to see the bucket was missing half the chips when I got home… which I missed out on so my family had chips to eat.

The chicken burger meat has also shrunk in size… Had to prepare more dinner for my family this night wasn’t very filling. Not happy, charge more and give better potions unless we were just...