Hungry Jack's Burgers Oxenford — Restaurant in Gold Coast City

I bought a Vegan Whopper about an hour ago. I have had a Vegan Whopper bought from Oxenford Hungary Jack's before and It was delicious.

I would not be writing this if tonight's burger would have been even half as good as the previous one, but this burger was rediculously disgusting and an absolute disappointment.

If I didn't live so far away or wasn't so hungy I would have returned it in a New York minute. The next best thing is to write this review and I will be returning to voice this complaint to the manager tomorrow.

Sorry to have to write such a scathing report but I am doing it in the hope that this outlet trains their staff better so quality and consistency can be maintained.

You might be wondering actually, what on earth made this burger so bad. Well to put it in a nutshell the amount of mayonnaise put on this burger would have been enough for five burgers. I am not kidding. As I picked this burger up to enjoy, the thing developed a mind of it's own and was impossible to manage as it slipped and slid with the top and botton buns wanting to go in different directions and there was absolutely nothing I could do as I watched a hefty slice of tomato smothered in gooey Mayonnaise slip out unceremoneously and plop onto my plate.

It just got worse and worse with every bite from here on in as the Mayonnaise continued to ooze out of this slippery soaked and sloppy bun as I attempted to get this whole unpleasant experience over with as soon as possible.

This left me with a lump in my throat and possible intergestion to follow and a feeling of disappointment and regret that I choosen this outlet to satisfy my hunger pangs after a very late and busy day.

What then is the moral of this long-winded exposé? Just be sure to ask that the amount of Mayonnaise is a light single circle skirt and not a landslide of this normally enjoyable condiment and that your experience is an enjoyable on and not the nightmare meal...

I literally did not like the customer service here, my partner had been served only asked for 2 storms, 6 nuggets, 2 raspberry drinks and one mixed mango and creaming soda frozen drink that all took 20min but the thing is the nuggets and everything but the 2 icecreams came. We got given just a creaming soda frozen drink and we told them the problem that there was no mango so they tipped it out with there hands touched the drink inside and put mango in. Which didn't look good or professional at all btw. After 20min wow we finally got storms? No. We got 2 small sundaes. And we did not realise that the order was wrong until we got home. But we paid for storms so we have wasted our money. So I call up just to make sure if it was okay for a refund.. (I did not know that my partner had paid for storms so I ate my ice cream) the girl on the phone had said that we can only get our storms if we did not eat it even though we paid for a storm. Plus she was not very nice as is on the phone I consider that being rude as I was just simply telling her the problem while she moans making noises.

So overall.. takes long. bad customer service manager? With that attitude she should still e a crew member. did not get the orders right waste of money by the time we got the sundaes my nuggets were cold.

So rude. Literally always go to hjs I use to work at hjs Labrador. But I'm sorry upper coomera this is so...

The service was very slow, I was waiting to be served for up to 10 minutes after my friend who was served in front of me, with not many people in the restaurant or going through drive-thru. It was practically dead... When my meal was called they didn't use the number on the receipt, I had to guess based on what I ordered if it might have been mine and not someone else's order. I asked for 2 sweet & sour but that was forgotten so I needed to ask. My friend that ordered the same burger as me minus bacon still received his burger with bacon. The tables could have done with a clean. Other than the above my burger was quite good and the chips were crunchy yet soft on the inside. Perhaps a bad evening, or winding down before closing time. Considering all the staff that were working they could have been more organised. Waiting for 10 minutes to be served in a fast food restaurant is really...