McDonald's Palm Beach — Restaurant in Gold Coast City

This McDonald’s is located in a very busy touristy area, but it honestly is one of the worst McDonald’s I’ve ever been to. Walked in one day after my long hour walk feeling very thirsty. I was also hungry so I ordered a large fry and a large milkshake. They told me they didn’t have large fries, but only medium. The young man with curly hair who served me looked completely lost. The girl who is working beside him , corrected him and told him I did have large fries. He proceeded to argue showing they were no more fries left. When your customer comes in and there’s no more fries left ,you make more. Isn’t that what you’re getting paid to do? Then I ordered a milkshake and I was really thirsty so I wanted a large. It was only after I paid they told me the milkshakes only come in one size which is small. Get that. What if someone’s really thirsty? If they would’ve told me before I would’ve ordered two because the small was really really small and I’m not a big person. The milkshake was liquidy and all melted and not even cold. Came back the next day. Hoping the milkshakes would be better this time I ordered it with a small ice cream Sunday. Same guy served me and still completely clueless. He Wasn’t sure if they had that on the menu so he went in the back to ask the manager. 10 minutes later, after keeping me waiting he comes back to tell me no milkshakes no ice cream for the day. It was 2pm. This is unacceptable for a McDonald’s especially one that is located in a high traffic, high busy tourist area. Left and went next-door to Wendy’s and ordered the coldest most delicious frosty treat. This is where I will be going from now on. McDonald’s Palm Beach lost my business because of their incompetent stop and the fact that they run out of. It is truly a pitiful McDonald’s with clueless staff, who know nothing about customer service, and who obviously need...

Absolutely Phenomenal! The BEST Macca’s on the Coast!

From the moment I stepped into McDonald's Palm Beach, I knew I was in for something special. The energy was electric, the vibe was immaculate, and the smiles behind the counter were warmer than a fresh batch of fries! (see what I did there) LOL LOL (As the younger generations would say)

The staff? Unbelievably friendly — they don’t just take your order, they make your day. My interaction that I had with the staff that served me felt genuine, upbeat, and welcoming. Shoutout to the team for running the place like a well-oiled machine with the heart of a local family business.

The food? Absolutely flawless. My Big Mac was stacked to perfection, the fries were piping hot and salted like they’d been blessed by the potato gods themselves, and the frozen Coke hit different — icy, fizzy, and ridiculously refreshing. Everything tasted fresh, fast, and exactly how you dream of Macca’s being when you’re craving it most.

Cleanliness? Spotless. Tables were tidy, bathrooms pristine, and everything felt cared for.

Whether you’re a local or just cruising through Palm Beach, this is the Macca’s you don’t want to miss. Fast food royalty. I’d give it 6 stars if I could. 🙌🔥 Never in my 54 years have I been to such a...

Wow! Was in today at breakfast and ordered 2 hash browns. I could see them there ready to go but the people who were on were gathered at the coffee machine laughing and joking and ignoring orders as they came in. After about 10 minutes waiting I popped my head in and asked if anyone was working out front. Leanne came out with the look of death on her face incredulous that I would dare interrupt their conversation. She then abruptly told me that I shouldn’t have yelled, in which I didn’t. It was a usual tone of someone who doesn’t want to be impolite by walking out the back but wanted to make sure that they could hear me. She continued to mutter rude comments under her breath and then rudely and sarcastically told me in a huff to “have a nice day”. I couldn’t believe it and tried to call the restaurant to complain and she hung up on me 3 times. I didn’t realise at the time that she was the manager but put 2 and 2 together after she hung up on me. How anyone would want someone like this in charge is beyond me. Totally in shock. They must be completely desperate to employ someone so...