The Coffee Club Burleigh Heads — Restaurant in Gold Coast City

Today my son and I came in to have a breakky together and unfortunately the experience was unpleasant. We ordered our drinks, cheese toastie and smash avo with an fried egg. My son, who mind you is 5 and a slow eater, recevied his cheese toastie and ate just over 1/2 of it, when I noticed my breakky was on the kitchen bench. I waited at least another 10 minutes, with my brekky still on the kitchen bench, before I approached staff behind the counter and asked if I can just grab my breakky, and I was informed they will bring it right away. I than waited another 5 minutes before my breakky was brought to me. Unfortunately the smash avo with egg was inedible, the egg was cold, there was way too much avo, there were chucks on avo, hardly any fetta cheese, pumpkin seeds were far few in between, nil seasoning. I have had smash avo at Coffee Club Stocklands before and it was great, but this time,it has left less than a desirable taste. While there appeared not to be enough staff, the lady who was the only one working on the floor (taking orders to the tables, cleaning the tablets), sorry didn't get her name (she was wearing glasses, has black hair (half up and bottom half shaven off) ) was really friendly. The coffee...

Tables are cleaner at McDonald's and Hungry Jack's! OMG, not busy at all, plates on tables, food and gunk on tables with staff walking around doing sugar refills while older staff behind counter was doing nothing. We asked to get table cleared, plates were taken but food scraps and gunk left on table and staff returned to fill sugar. Head off franchise needs to teach this store how to operate. Disgusting grubby tables. After waiting 10mins for table to be cleaned having asked twice, we left. Older staff behind counter seemed bilwilderd by the idea that customers would like the table clean to eat. Lucky we hadn't ordered. Who knows what the state of the kitchen is like of tables are presented so grubby and dirty.

NOTE: Reply from owner is factually incorrect. Nice try to cover up your poor...

I recently visited Coffee Club Burleigh and had a disappointing experience. The customer service was poor—staff mistakenly sent another customer's order to my table twice. After I had to explain the mix-up to the manager, her sarcastic response was "I know," leaving me frustrated. The young staff seemed unaware and continued to deliver incorrect orders.

When my food finally arrived, the service was dismissive, with the staff member rolling her eyes after I said "thank you." The chicken wrap was poorly cut into triangles, causing the filling to fall out with each bite. My fiancé's drink was also left unattended on the counter while staff chatted.

Overall, the lack of training and poor customer service were clear. Given the experience, we won’t be returning to...