Yatai by Hatori Karaage Hope Island — Restaurant in Gold Coast City

Atrocious from start to end. If you value your time, stomach & money, find somewhere else to eat. We ordered ramen & a bento box, what should be easy enough. 30 minutes later my ramen came out with the waitress saying my wife’s bento box will just be a minute. Having been raised to never eat before a woman at the table (my issue, not theirs), we both patiently waited for her lunch. 25 minutes later of now staring at now cold ramen & watching every table in the quiet restaurant be served I managed to call a waitress over (no small feat considering they ran away from tables like Rona was still a thing) & ask where my wife’s food was. The waitress ran back to the kitchen & we didn’t see her for another 15 minutes when she sheepishly said that our food was delivered to the wrong table & finally served wifeys lunch. Their apology, a free soft drink. All problems solved. I declined. My wife asked for my ramen to be reheated or a fresh one served considering the delay, with a huff they took it away & I encouraged my wife to begin eating. Another 10 minutes saw the return of the ramen & I can honestly say I’ve had better packet ones than this. 90% of the bowl was filled with bean shoots, the stock was extremely watery & the pork very dry. The elusive bento box, the one that took almost an hour… overcooked rice, soggy karage & everything cold. Ok, I’m not going to blame anyone, such is life & a bad meal happens. When we went to pay the bill the manager asked me how everything was. I gladly told him about the experience, literally saying exactly what I have written here. He apologised once as he smiled at me somehow not believing that anything could be wrong, charged us full price (as they should and I was happy to pay) & we gladly left the place knowing that we would...

Booked for dinner here last Tuesday night for 6.30pm. and we’re really looking forward to it after reading five star reviews! What a joke. First wanted to seat us at a tiny 2 seat table right at the front window near the door. Asked for a different table, said we couldn’t sit at another table further back as those tables were for 4 people…all empty!!! So forced to sit at the other 2 seat small table near the counter. Wanted to have a couple of drinks before ordering, but were being hustled into ordering not once, but 3 times! First time when we ordered drinks asked if we would like to order, said No, we’d like to have a couple of drinks first….when the drinks arrived, they removed the cheap looking menus and took them….! Then came back 1 minute later and said oh you haven’t ordered, would you like to order now? Said no thanks, would like to have another drink before ordering. Left the menus again for us to look over. Finished first drink and ordered another, when drinks came asked again were we ready to order? We said, not yet! Third time…..grrrr…. We finally ordered and one meal was average, but other meal wasn’t what I would call 5 star Waygu steak meal at all. With what I think was powdered mashed potato on the plate. Best part was the mushrooms. We were ready to leave 10 minutes after we got there, and in hindsight, we should have!! Generously gave...

After reading some reviews, went with a group of friends for our regular dinner. That's a mistake!

We always order big meals plus drinks and enjoy our gathering. This would have to be one of the worst place we've been.

Firstly they took a long time to take our order. And the person taking it looked like she was forced to work there.

The Platter was presented quite nicely, although quite expensive I think.  Taste was acceptable although one might say it's not hard to do a BBQ dish with lots of sauces.

Each time we need to top-up our food or drink, we had to get their attention which took a while to come.

Other places would have staff check on the Customers from time to time.

Definitely dont feel welcomed.

Someone ordered a warm Sake, and it came with the bottle chilled!

The worst part was they were sweeping the floor with dustpan right in front of us when we were eating, and dropped the bin very loudly on the floor. It was not even 9pm yet.  And we were not even loud.

Also note that Customers are to use the Toilet of the Mall, which was shut at around 8pm (not sure of exact time).

Imagine week-days would be worse!

We all agree that this place is...