KFC Rosny Park — Restaurant in Hobart

My last visit at the drive through was so infuriating (26/07), the que was long and you had to decide which lane to chose early do to not be out on the street so I went to the only one I cold fit in which was the right lane, unfortunately I chose the wrong as it was moving at less than half the speed if the left lane. A ute that pulled in after me and went to the left lane ended up with 4 cars between us when he got served. It was a full 5 minutes later that I finally got to the window. Total time from pulling in to leaving was 19minutes but if the staff could keep track of which lane the took the order from it should have been something like 13 minutes. The problem stems from the way the drive through us configured, when it is busy you don't have enough room in the right lane to move forward from the speaker to let to next person order it, without aware staff it results in a 2/1 to 3/1 order ratio for the lanes. It was compounded by the fact that the staff weren't doing what other drive throughs regularly do which is if one car is still waiting for their order when the car behind them order is ready telling the car Infront to park in the carpark and that they'll bring it out to them. How do I know this? The car Infront of me was sitting at the window for a good 2 min but as soon as I got there my order was in the staff neihanf before I stopped. After my 9 min drive home my chips were cold and the burger barley Luke warm..... Not happy, my recommendation is to avoid during busy periods.

Reading a few of the other reviews has reminded me of a couple of the other problems I've had there: twice I have been there when the website said they were open but.... The first time I pulled into the drive-thru and waited but go no response, I drive through looking in both windows and only saw one staff member with a mop in had so I assumed they had closed and went to Macca's, while in the Macca's drive-thru I saw a car go through KFC and get served! The second time U pulled in and got no response at the speaker I drove through and rendering the first time pulled into the carpark and went to go in but it was locked, while in Macca's a saw another car drive-thru KFC without service, but then another car that did get served! I think they need to upgrade the drive-thru like zambrero has so that it tells the driver that they've been detected, and says a staff member will be with you shortly or sorry we're closed.

The other problem was running out of lettuce, twice I've been there and they've been out of lettuce, the baffling thing is that both times the local Woolies and Coles that are virtually across the road were still open, for some reason rather than sending someone across to buy some more, the simply took the time to print off signs to put up...

Please teach your mangers and staff how to properly accept and process app orders. I recently went into the store to pick up an online order and stood in the pick up area and was ignored for 5 mins, so I moved to the ordering line and was told now 10 mins after arrival that now my food was being made. I requested a call from the store manager regarding the issue of having to wait over 20 mins in for my online order to be made. I spoke with Jackie who never once apologized for my long wait or inconvenience which if I’m correct is part of her job to do otherwise what as the point of calling me? Oh maybe just for her to tell me how wrong I am? Yes, and that’s exactly what she did. Jackie maybe it’s time to find a different job thats not related to dealing directly with people as your customer service manner is extremely volatile and quiet abrasive. You informed me your store was correct in the way things were being done in store by checking into the store for them to start preparing your food for you. Well, Then what is the point of the app? The answer. There is none. Just because your use to doing it a certain way Jackie, doesn’t mean it’s right. It just means that’s that way you WANT to do it. There is a missing link and that’s is that this store is not following simple protocol and not checking the computers regularly for online orders that are coming in. That in fact is how the app was designed to meant to be used. It’s 2020 Jackie and the idea of the app is to make ordering online via the KFC app an easier and faster experience for customers. Not to make them stand around waiting...

Disappointed with Consistently Poor Customer Service at Rosny KFC I’m writing to express my ongoing concerns with the customer service at Rosny KFC, particularly regarding the front-of-house management. This isn't about a single incident or individual—I've visited this location every couple of days and, unfortunately, have consistently experienced the same issue. The staff often seem disinterested, unapproachable, and unwilling to assist. Customers are frequently ignored, and there appears to be very little initiative to offer help or engage politely. Most concerning was what I witnessed today: a delivery driver was waiting for some time, only to be met with hostility from the staff. Rather than offering support, multiple staff members confronted him, saying they "can’t change their strategy." If that’s the case, then at the very least, clear communication should be provided to delivery drivers so they can plan accordingly. It’s disappointing to see this kind of behavior. I expect better service and management from a well-known brand like KFC. I hope this feedback is taken seriously and...