Hungry Jack's Burgers Redbank Plains — Restaurant in Ipswich City

Hungry Jack’s.. Redbank Plains Town Square Ctr.. I took my 4 grandchildren for lunch.. we were dining in.. ALL tables were dirty and some littered.. I asked the young lady at the register for a cloth or some serviettes to clean a table… she just pointed to the other side of the the counter and carried on.. I could not see any so tried to get the attention of one of the staff but was ignored, I saw some just in behind the counter so ducked in there to get a few but all of a sudden the staff member gave me all her attention.. not to assist but to reprimand me for stepping behind the counter. .. I told her that the tables are very dirty and to give me something to clean with…. she handed me some serviettes and continued to ignore us… not only the tables very very unclean but the whole premises were in need of a good clean.. floor looks like it hasn’t been swept or wash for sometime and the rubbish bins were overflowing… my 11 yr. old grandson took our rubbish to a bin outside the restaurant… I could not complain about the food as I don’t eat it.. the kids seem to enjoy it… I spent over $60 on this lunch and feel I should have felt comfortable and been enjoying a nice time with my grandchildren.. BUT that was not possible as I felt very intimidated and uncomfortable with the surroundings and the lack of housekeeping and hygiene, and the staff too busy to care…. I do not blame the staff as they appeared to be understaffed and perhaps undertrained in the importance of GOOD CUSTOMER SERVICE AND 'HYGIENE'… management and owners need to be alerted to lift...

MUST READ* On 12th July 2023 around 7:30pm, me and my sister went to order food from hungry Jack's redbank Plains. I had her phone in my left hand which had the food I needed to order at the counter, while she was in the car. I went in ordered it and suddenly her phone rang cause she was running uber eats, I picked up the order. While I was waiting for the food i ordered, the girl behind the counter went to the kitchen and one mid aged guy aged around 50s with white hair and white beard came rushing towards me, who was the manager I think. His voice was so arrogant that the whole store including the customers for dine in and the staffs working heard our conversation and was looking at me. It was so embarrassing, He shouted that he won't give me food while I was doing ubereats, at that moment the girl came in and handed me the food. He then shouted at me that I have to cancel the order that I picked up, he didn't even care to ask if that order was from hungry Jack's or not. He just shouted at me and ordered me. I asked him confused 😐why should I ??... He responded with even more angry that I have to or he won't give me my food or cancel it so another driver picks up. I told him that the order that i picked up wasn't from HUNGRY JACK'S. Then he walked out on me by saying then what seemes to...

On arrival to the Redbank Plains store the kitchen floor was full of old squashed chips and nuggets. 5 ice cream cones that had a layer of thick dust on them were noticeably under the drinks machine. Clearly forgotten I had to ask for the manager twice to speak to her. She said that they'd been busy all day and the team. Only cleaned up in quiet times. I questioned her idea and asked if she was OK with the food and rubbish on the floor being there and or stepped on or over for the past 6 hours. My visit was at 3:15pm. I had initially states my concern about the state of the floor to the counter staff. For which she'd gone to tell the kitchen staff and they all stood in a huddle and smirked and me turned back and chatted and did not do anything to clean up. The food items I'd ordered were fine. The staff manner and the level of basic and general hygiene of the store were not great. I'd have thought that a store manager would generally enforce better cleanliness and tidiness and food hygiene practices to...