Pattysmiths Bellbird Park — Restaurant in Ipswich City

Last night the 17/06/21 I ordered approx $100 worth of food from Pattysmiths in Bellbird Park through Menulog.

The problems began almost instantly when we opened the chips that we had ordered. We had ordered 2 x Large chips and upon opening the boxes they were both half full. I was able to fit all of the chips in one single large box and shut it.

The next problem occurred when one of the Swiss burgers we had ordered had jalapenos on it (which is not supposed to be on this particular burger). The person who TRIED to eat this burger is NOT a spicy food eater and was unable to eat the burger.

We also ordered a Chicken burger which usually comes with a large piece of chicken only this time, it was literally about 3-5mm thick and overcooked.

I would not normally write a review especially if the restaurant had supplied acceptable compensation to the matters but the problems did not end here.

I called the Bellbird Pattysmiths location to complain about the food and we were told that they were unable to take our call at this moment as they were busy, and that they would call us back. Nearly 3 hours later at 9:30pm I received a call back from the alleged 'owner' of the location.

When I told him all of the issues that we had he only had excuses such as 'Oh I know who made that order and I will be managing them out' and 'The chicken for the burgers is ordered in already cut to size and we have no control over that, I have spoken to head office about the large variation of portion sizes and they're working on it'. When I mentioned the Jalapeno on the burger, the response was 'Oh I have no idea how that got on there, the same staff member must have done that'.

Why are these excuses acceptable as to why my food is terrible?

At this stage, I would have been happy if I was refunded my money but at first the 'owner' said that he will give me a free large chips as compensation for my bad experience. I'd like to remind you that I spent $100, a $9.95 box of chips is NOT acceptable compensation. This is exactly what I said to the 'owner' and his response was that 'This is how head office likes us to respond to complaints'.

I am absolutely disappointed in the food that was supplied and the quality of the service and compensation provided.

The ONLY reason that this store gets 2 stars from me is because I've eaten there before (When they were newly opened) and the food wasn't bad at...

Absolutely disgusting with the service and food This use to be my favourite place to get food We came in and waited 30-40 mins for our food when I asked the nice man where it was he went back and loudly a girl who I will not name out of respect was disrespectful and horrible saying along the lines of it’s just not ready we had an issue!? Why is that that you don’t priorities in store orders and not the customer that come in people even who were served 20 mins after us for their food before us too and we didn’t even order that much only 2 things and to make things worse after we got the food it was cold as if it has just been sitting there and they had forgotten all about it and my burger was raw You need a completely new management team to pull these teenagers in line The rude and disrespectful attitude towards customers and making excuses that are not valid I have never ever seen a team act so disgusting and rude towards customers I even had to fight to get a ree fund over the phone with the “manger” and then as well as Instore even when I showed photos of what we had orders and the raw food still questioned everything! Horrible service and...

• EDIT: Following on from my not so favourable review the owner contacted me to gather more information and rectify the issues I encountered. Seriously the customer service of the store team provided and how Axel addressed and rectified the issues have been second to none. You would definitely not receive the level of service and solution that Axel provided from other big food chains. I went back and tried it again and the food was all absolutely amazing and I put my first experience down to a once off. I left my original review below to show how one bad experience can be turned around with professional customer service which is very rare. I will definitely be back.

Absolutely disgusting and way overpriced. Spent $60 on 2 BURNT greasy bland "Spicy" double beef burgers, "loaded" fries that were soggy and no cheese sauce and 2 thickshakes. First time going because I heard good things but will NEVER go back. Do not waste your money. Other burger places around the area that are cheaper and way better quality. To say I am very disappointed is an understatement. I do have to say that the best thing about this place is a friendly...