McDonald's Karawara — Restaurant in Karawara

Service leaves a lot to be desired. I provide the below comments to assist the management team to improve the processes they have in place. I. The tables were not clean. We had to go and ask for a cloth to wipe down the table. II. We selected the table service option and provided the table number when ordering on the self order machines. The cafe staff just called out a number as did the restaurant staff. When queried if they called our table which was hard to hear over the loud music they did not know. Further they msde no effort to bring the coffee to the table, and only bought the food to clarify if we had ordered it after our gesturing to ask if is for the table. III. The syrup container had leaked syrup which had gone over 1 of the 2 serviettes provided for three people, leaving only 1 serviette for 3 people. IV. Some of the hotcakes were half out of the container. That is one of them was exposed and not under the lid and a second one was half holding the lid open. V. The cheese burger buns were very misaligned. While i do not expect a fine dining experience the above to me shows a lack of care in the effort required. Sadly this store in my experience falls well below the standards of many other McDonald's restaurants in Perth. I hope the above helps the management...

Someone clearly did not eat their weetbix this morning….

The lady (or child I should say) manager at this maccas tonight @ 11pm should get an immediate SACK. She ignored, chided and visibly reproached my client that has AUTISM who was politely waiting at the counter in order to pay for her food. I can understand being miserable at a face-paced workplace but this woman worked tonight with an attitude that irked every fibre of my being. Her tone, her facial expressions and whole demeanour bore utter hatred as she treated my client like she was a nemesis from another lifetime. It’s intolerable children put in manager positions like her that make basic socialisation for people with autism an utter living hell. Her service tonight goes beyond needing to be educated on special needs customers- she needs a talking to and an extremely watchful eye for future shifts. No doubt she treated every other customer the same tonight too- I’ve even just read two reviews from a week ago that is CLEARLY about the same person. Not on, I struggled so hard to compose myself through the entire endeavour as to not FURTHER upset my already...

We recently visited this location and ordered a large chocolate shake with extra chocolate, something we’ve requested at other McDonald’s without any issue. However, the staff member informed us they couldn’t do that, which we were fine with—it’s all about how things are communicated.

Unfortunately, the response we received was quite rude. When we mentioned that other locations usually accommodate this request, the staff member replied, “We are not the other McDonald’s,” in a dismissive tone. What could’ve been a simple and polite explanation turned into an unnecessarily negative interaction.

To make matters worse, the manager got involved and instead of addressing the concern professionally, she began defending the behavior, saying she heard the whole exchange and found nothing wrong with it. As customers, we expect to be treated with basic courtesy, not to be argued with or dismissed.

It’s disappointing when staff and management choose ego over empathy. A little politeness goes a long way, and we hope this feedback is taken constructively to improve customer service...