Cudgen Headland Surf Life Saving Club @ Kingscliff Beach — Restaurant in Kingscliff

PAPERS PLEASE

I booked lunch for Australia Day. I was actually surprised that the club wasn’t overbooked with timeslots and such a busy day. For example, some tables were reserved for two or 3 pm and nothing beforehand

Clubs no longer have the 5 km rule and hence there is absolutely no reason to check licenses, scan drivers licenses etc why would I want my drivers license scanned into an unsecured database for some small club? Why do I need to have my drivers license Scanned for simply coming in and have a basic chicken schnitzel and abeer?

I feel as if I’ve been subjected to the same treatment the Jewish population were by the Germans

Clubs want to benefit from the abolition of the 5 km rule so they can compete with pups but they want to hang on to their repressive regime of scanning people‘s licenses

Much better off just going to the Kingscliff Hotel

Managers of these clubs are fools. The club should’ve been booked solid from 12 onwards, but no it wasn’t …. People stayed away and went to the Kingscliff hotel instead.

Do you go home and night and stand in front of the mirror and practice the salute? Another failing club run by fools And as far as you "barring me" I live nowhere near your club, just around the area for the long weekend, and would have no intention of ever returning to your club if I was ever in...

My family recently held a function at the surf club - a wake - organised a week prior. On that day the club was short staffed. Service was provided to outside patrons prior to and at the expense of service to our guests. The staff were rude and complained to our party that they were short staffed which was causing them immense stress. After the function we met with management and voiced our utter disappointment- suggested that maybe a refund of the room hire could be considered. The response in subsequent emails was that both the board and management believe “we got what we paid for”. Not one board member made contact to discuss our issues prior to making their decision. My experience in management of hospitality/service is that although an issue may occur the importance of maintaining a good ongoing relationship with that customer is paramount - there was no such offer along these lines - eg. I regret that your experience was less than satisfactory however next time you’re at the club please let me buy you a bottle of wine or dinner”. I don’t think that it is unreasonable to expect the club to at least make a genuine attempt to leave us, the paying customer, with some form of...

We've been in the Kingscliff region for almost a week now & had many meals during that time. However we were absolutely flabbergasted at the quality, quantity & presentation of our meals here. Let alone the stunning setting of the restaurant. Apparently one chef had called in sick so we were warned that meals were going to be delayed. This was not the case, the other chef(s) & kitchen staff must've grown 3rd arms because all of our meals were out in