McDonald's Kings Meadows — Restaurant in Launceston

If only I could give them a zero star. Horrible food. We ordered through drive-thru, 2 egg and bacon muffin meals, a sausage egg muffin meal, and 2 hash browns with 2 hot chocolates and 2 coffees. The 2 egg bacon muffins came without bacon, the egg sausage muffin had no egg in it, and the coffees and hot chocolates were only half full. They looked like half drunk, leftover coffees. The mocha had so much chocolate and was so sweet that it gave me a headache. Literally called them 16 times to get through to someone and talk to them about this. The first time they picked up, pretended to not hear me and disconnected the call. Second time I got through, asked me for a invoice that wasn't even sent to my email yet and while I asked the person to wait for me to find the order details, he put me on mute and hung up. After which it took me 10 times to get through and talk to someone. Such bad service, horrible and dry food, and they need to stop giving half empty coffees to customers. I'm paying $5 for a coffee and getting this!!! Ridiculous!! Now I will be given a free meal for this experience which is going to be the same standard, or worse. Who knows. Mcdonald's can surprise you in so many different ways. Last time I found a hair in their food and now this. Just incredible standards, Mcdonald's. I would like a refund! Such a...

Disgraceful service and a waste of money. Ordered a Hot Honey McCrispy Burger and Tennessee BBQ Burger tonight. Have no idea how this level of screw up is allowed.

Firstly the Hot Honey? Didn't have any Hot Honey sauce on it, looked at it, was drowned in McChicken sauce instead. Might as well have ordered a normal one instead.

Secondly and the most egregious, the Tennessee BBQ Chicken had no Beef at all, there was no patty. The core part of a burger but hey I guess they got the rasher bacon right because it was literally just a Bacon strip with some cheese and pickles (FYI, there's no Pickles listed on this burger, such an amateur error) that was then smothered and drowned in sauce to the point the burger itself was covered in it. It was dead cold and inedible, missing half of the listed ingredients (the beef, the crispy onions, the shredded lettuce.)

When you are charging over $20 for two burgers in this economy it is really, really disgusting to have such poor quality. Nobody even bothering to check what they are doing as they are making these? Seriously? Pathetic, simply pathetic. Will not be going back here, waste of...

On arrival I placed my order on the machines provided, went to pay after clicking collect from counter, refused to work the machine said to take receipt to counter to pay, hello No Receipt, so I preceded to counter where I stood for 12 minutes before staff came to serve me, and NO my order didn't go through so staff had to retype in my order so I could pay. WHILE standing there several other people had the same experience as me, some sang out and said to cancel their orders and walked out of the store disgusted. IF THOSE FOOD ORDERING MACHINES ARNT WORKING PROPERLY SURELY AN OUT OF ORDER SIGN WOULD PREVENT PEOPLE STANDING AROUND GETTING AGITATED, ALSO HAVING A PERMANENT STAFF MEMBER AT THE COUNTER TO TAKE ORDERS INSTEAD OF THE STAFF TRYING TO PACK ORDERS WHILE THERE IS A LARGE CROWD BEING IGNORED AT THE COUNTER. I have to say this is not the first time this has occurred while I've been in store trying to get a meal. IM SORRY TO SAY THIS STORE IS THE WORST MANAGED STORE I HAVE EVER BEEN IN. I have been a loyal customer since the shop opened . THESE THINGS NEED FIXING AS WELL AS THE...