Mowbray Hotel — Restaurant in Launceston

Due to the emergency occasion, I have drove all the way north from Hobart to pick up my friend at hospital and I have chose my stay with Mowbray hotel, the same hotel where my friend is staying. Then bizarre things started happening.

The hotel did not accept late check-in (after ten o'clock), but they were very pleasant to confirm my reservation which was made close to ten o'clock.

I haven't received any check-in instructions from the hotel since the booking confirmed. The only contact was from that I ringed them. A men who claimed he was the hotel manager said that the hotel policy stipulated check-in period had been passed, and refused to provide any effective help.

I can understand when there are times when a hotel cannot accommodate a late check-in. However, if you are accepting the late booking order, especially when there is a so-called last check-in time. It should not be difficult for you to find that the booking was not far from your last check-in time stipulated in your policy stated on the call. I was very puzzled under this situation, no contact the guest, remain silent, and refuse the guest to check in when the countdown was up. This is the first ever services that I have had, disregard for a customer's rights.

I respect that you may have restrictions on customer from cancelling bookings, check-in time or refunds, but you don't need to treat me with these awful services.

To be honest, if you don't contact me, I will think that you may have prepared other check-in methods. Guess I could check in by myself without your manual service? Very common sense, right? If this is not common sense practice in hotels, it may be because of the misunderstanding caused by most hotels I stay in, because they will not do this and neither contact guests nor provide other check-in instructions.

If you could make a little contact, I might find a way to arrive as soon as possible, or book another hotel, instead of living on the street at night.

It was a really helplessness and disappointed experience with Mowbray hotel. Anyway, thank you for your service and special thanks to the hotel manager who wished...

A few issues with staying at Mowbray hotel:

No photos provided when booking so shocked after arrival to find the room is small with not even a table or chair to place your bags or luggage on. Room is quite bare.

Room facing a busy intersection where I can hear the annoying traffic light pedestrian signals beeping non stop 24/7 and cars going by at all hours. Very disruptive to sleep and gives me a headache. Not quiet or peaceful to get a good nights sleep after a long day. Not to mention the room that was provided was opposite men's bathroom

Facilities provided include shared bathroom with only ONE toilet, shower and bath.

Bathroom issues include very low shower pressure and the hot and cold water systems are not working properly so you get scalded if someone is using the toilet and flushes or someone switches on the taps in the bathtub. I got scalded a few times during my stay

Old windows that don't close fully so the sounds from traffic seep in.

Room has innumerous fly/bug infestations which have been very annoying to have to deal with. Seems like from another review, the insect issues have been present for months or long time with nothing done about it.

Housekeeping is not done properly. Housekeeping staff have not bothered to change sheets, vaccum the carpets or change the towels like the manager informed me they need to be doing. Instead old stained bedsheets were made up and old, used towels were hung inside the wardrobe door..!?

A few positives are it's cheaper than other hotels and some of the staff are nice and willing to help. Female manager and female assistant manager were both professional and polite. Can't say the same for the high handed red haired...

I purely stayed here for the price, I just needed the night, knowing full well the accommodation sat above a functioning pub, what I wasn't expecting was a complete lack of service from the facilitators of the accommodation, got my room key, let myself in, inspected the room which was requiring maintenance (but, again, I wasn't expecting much) the problem was other patrons who were evidently inebriated and playing obnoxiously loud country music, there was also the use of illicit drugs onsite as I could clearly smell and identify the drug use, this occured into the night until 3 AM when the music significantly decreased in volume, what I was disappointed about was a lack of presence or supervision from staff to occasionally police their accommodation area and ensure patrons were following their rules, it was clearly signed that noise needed to be reduced by 9 PM with other patrons being considered.

I would strongly suggest going elsewhere, even if you find this place to be your last resort, or sleep in your car as I was seriously contemplating.

Again, I had some indication of what I was paying for, but the considerable lack of attention to their accommodation guests was evident that night and disappointing, even with a low cost accommodation, you still have the right to be able to sleep and not be subjected to appalling behaviors of other, inconsiderate,...