I was extremely disappointed with my visit to Arcadia Hotel yesterday. I made a reservation for 2 on their steak night (Wednesday). However, when we arrived, there was no staff available to attend to us or show us our table. We resorted to asking a bartender if she could help locate our table. She said we weren't on the reservation list. Another staff member walked by, asked us for our name and told us we were seated in the "back room" while pointing at it from afar. She said "You can sit here you like or go to the back room if you want, it's up to you". We went to the back room and waited there for a good 15-20 minutes. It was smelly, messy, and all the tables around us were not cleaned (see photos). No one came to take our order or even pass us a menu. Even when staff members came into the back room to serve food to other tables, they deliberately avoided eye contact with us at all cost. They pretended like they didn't see us and walked off every time we tried to get their attention. We eventually just left and went elsewhere for dinner. I'm writing this review to suggest that you make some improvements to your customer service. I understand that it can get busy and sometimes restaurants are understaffed. However, it is no excuse to treat your customers poorly. If you're fully booked, kindly let us know you're not able to take reservations past a certain number of people (like other restaurants do). It's way better than making someone come all the way there and then not attending to them. Why don't you look into hiring more people on busy nights? Or limiting the number of customers? If you get busy unexpectedly, let us know you will be with us shortly and follow through (instead of ignoring us). Maybe give us some menus first? Or take drink orders first? Anything would be better than pretending your customers are non-existent. I think the service was extremely disappointing and there is absolutely NO excuse to treat your customers with such disrespect, especially when we were only trying to give YOU business! Extremely disappointed and I hope your team incorporates some of these suggestions for your own benefit.