Baar Pipaal - Restaurant & Bar — Restaurant in Melbourne

The food was absolutely outstanding, authentic full of flavour. However, the overall experience was disappointing because the entire restaurant was being managed by only two staff members, which felt unfair to both the customers and the hardworking staff. The waitress and waiter were doing their best answering phone calls, welcoming customers, taking orders, serving food, providing cutlery, cleaning tables, and organising utensils, but it was simply too much for just two people to handle during such a busy time. We ordered mixed chowmein, rice and bhutan, aaluchop, thakali set, momo, chatpate, mocktail, and lassi. First, we received the bhutan without any cutlery and had to wait for it. Then the chatpate arrived again, we had to wait for cutlery. We ate chowmein with a spoon because the fork arrived only when we were almost finished. When we asked for napkins, we were given one napkin for three people. The thakali set was served, and the ghee was brought after we had already eaten most of it. We waited for the momo until the end, only to find out the waiter had forgotten to place the order, so we had to cancel it. We actually wanted to order more food because it was really good, but no one attended our table both staff were too busy running everything on their own.

Overall, the food was excellent, but the management was disappointing. It’s unrealistic to expect just two staff members to handle a busy restaurant. They were doing an excellent job, but they can’t do everything at once. Better staffing is urgently needed to match the quality of the food and provide a fair experience for everyone.

(REPLY)

Babe I read your response so offcourse i have to answer😉 Normally, I don’t waste my energy for this, but someone has to humble.

Bro, did you even read my review properly, or ME SPEAK NO ENGLISH😂? I clearly mentioned there was no wait time to be seated, which obviously means we didn’t wait. Your first paragraph makes no sense and only shows you didn’t actually read my feedback properly. Instead of addressing the real issues, you are trying to dismiss honest customer experience with irrelevant excuses.

So basically, the two “owners” were hiding in the back while two staff ran the entire restaurant alone? And somehow you call that “well managed”? If the owners were actually there, maybe they should’ve stepped up instead of using that as an excuse. Also, saying “more staff would disrupt service” is just ridiculous every decent restaurant in the world knows more help improves service, not ruins it. Stop justifying poor management and start respecting your hardworking staff and paying customers.

Running a restaurant for two years doesn’t make you an expert in hospitality, it’s not two decades or centuries. Anyone can open a restaurant; the real challenge is maintaining humility and listening to customers without attitude. If you’re truly a businessperson, learn to take feedback gracefully instead of hiding behind excuses like “we know how to manage staff.” Legit: keep this as advice, you are definitely gonna need it 🤭

A good business grows not just through food but through respect and right now, your tone shows neither. Sometimes, when people who start with nothin suddenly get somethin, they forget where they came from. (As we say, “napaune le kera payo bokra sangai khayo.”)

“Get a hint of the business in-depth background”? Trust me, I probably understand business better than you think. Back in 2018, when I wasn’t even 19, my dad and I received a 35 lakh Anudan you can Google what that means if you don’t already know. Babe, I have seen the kind of episode you’re acting out long ago, and unlike some, I don’t brag...

Our experience at this Nepali restaurant was beyond disappointing. The momo we ordered was stinky and smelled like it had gone bad, completely ruining our appetite. The khaja set was no better—completely bland with no salt, and the chicken was soggy, drenched in some strange sauce that didn’t belong. To top it off, the chatpate was a disaster. Instead of the crunchy, tangy mix we expected, it was a soggy mess, more like a watery sauce with chat masala mixed in it. Honestly, this was the worst Nepali food experience.

This is not what you expect when craving Nepali cuisine. Really disappointing.

Update of your reply

Hi,

Thank you for your detailed response. While I appreciate your attempt to clarify, it’s disappointing to see the issue being deflected rather than addressed sincerely.

First, regarding your claim about CCTV footage: it’s unprofessional and irrelevant to bring up surveillance when the focus should be on the quality of the food, not whether I “reported it” during my visit. As a paying customer, I am entitled to share my experience, whether it was raised at the time or afterward. Dismissing genuine feedback by implying it might not be truthful is not only disrespectful but also uncalled for.

Second, your explanation about “salt levels” and diverse tastes comes across as an excuse rather than an acknowledgment of the issue. If the food lacks basic seasoning to the point of being flavorless, it isn’t a matter of preference—it’s poor preparation.

Regarding the chicken momo, just because it’s a popular item doesn’t mean it was fresh during my visit. Food quality can vary daily, and my experience was clear: the momo was stinky and unappetizing. Popularity doesn’t guarantee consistency, and my feedback reflects what I encountered that day. Similarly, soggy chicken in the Khaja Set and the overly saucy chatpate are not matters of “different recipes” but of poor execution.

Your suggestion to “explore the menu” before visiting is patronizing at best. As a customer, I trusted your reputation and expected the food to meet basic quality standards, regardless of the dish I chose.

Finally, pointing out your surveillance system as if it absolves you of any responsibility for my poor experience is unnecessary. Instead of focusing on what’s “recorded,” it would be better to address constructive feedback professionally without undermining the customer’s perspective.

I shared my feedback in the hope you would take it seriously and work on improving your offerings. However, your response indicates a lack of accountability. The quality of food I experienced did not meet the standards I expected, and no amount of deflection or justification can change...

Dear Respected Management Team,

First of all, as Uber drivers, we play a vital role in representing your customers. However, while you may present a polite and smiling face to the customers, we—your delivery partners—are often treated with disregard when those customers are not present. It becomes clear to us that we are not treated as stakeholders or partners, but as secondary figures whose time and presence are not respected.

Unfortunately, we are often left waiting for long periods without acknowledgment, only to be blamed when the customer reports delays—delays that often occur due to your internal processes, not because of any fault on our part. As we do not have the opportunity to explain our side of the situation or defend ourselves, unfair complaints can be made against us freely.

For context, I am a qualified engineer who graduated from one of the world’s leading universities. While I am doing this job temporarily, I take it seriously, with full awareness of my responsibilities. I conduct myself with respect, professionalism, and positivity at all times. Normally, I wouldn’t spend time writing messages like this, but in this case, I felt it was necessary to respond due to the unfairness of the situation and the tone of the complaint made against me.

I believe there may be a misunderstanding of our role. Uber drivers and couriers are not your adversaries—we are part of the same system, working to ensure customer satisfaction. It’s also important to note that every restaurant in Melbourne operates differently. Many venues, in fact, have clearly marked pickup areas designated for Uber Eats drivers. When I saw my order bag in what appeared to looked like such a designated area, I approached it out of habit and with the intention of confirming the order with a staff member before collecting it, as I always do.

Unfortunately, instead of being politely informed that I was not allowed in that space, I was addressed in a rude and aggressive manner by one of your staff members. A simple, courteous explanation would have been more than enough and would have prevented the entire misunderstanding. The accusation that I “ran into an area” and “tried to grab an order” is both inaccurate and, frankly, disappointing.

I respectfully urge you to approach such situations with a more professional and balanced perspective in the future. Clear communication and mutual respect go a long way in preventing such issues and maintaining a productive working relationship between businesses and delivery partners.

Thank you for taking the time to read this.

Kind...