Bonbons Bakery Broadmeadows — Restaurant in Melbourne

It is heart breaking that this business has treated a customer like me this way, the arrogance the staff and store manager portray is in decline with this business, to be upset over an accident such as one bread falling on the floor is nothing to cry about, I tried to do the good thing and exchange money for the damaged good only to have one of staff be aggressive towards me. That attitude should not exist in a business. I rang the following day to let the store owner manager know only to be blamed for what I did. He had no sympathy and could not relate. He is so rude, aggressive and have no people skills. If you enjoy a bad experience please go to this place. Nothing special about the...

My wife puchased a coffee flavoured bday cake yesterday. The cake looked good but the icing in between was sour and tasted off. She called the next day to return as the whole family were not able to consume the slices because of the taste. The store person in charge did not accept or acknowledge the issue despite the calling and returning the cake. With my wifes disappointment, she did not bother even taking the almost whole cake back. This was the worst $45 spent on a bday cake. No refund or offer of exhange were made. Overall quality and service was very disappointing. Better off buying a $5 mudcake...

I usually get doughnuts and coffees from this place in a regular basis. I was very unimpressed today by the way customer service person treated my 3 years old daughter. We were closely monitoring her while she was trying to use tong and get the doughnuts. But this lady comes and yells not to use the hand. We already were extra careful of that and were in the process of teaching that. Be polite to your customer if you want them to come back. I ended up just buying one doughnut and nothing else because of that unwelcoming...