Burwood Teppanyaki House — Restaurant in Melbourne

PLEASE DO read my review before dinning here (if you still want to).

I want to give minus stars, but the system wouldn't allow me to do so. Below are the reasons for my review:

--Sitting for 40 minutes without being served with food, nor explanation about what’s going on. If a few leaves in a small bowl equals proper food, we DID get served with it in the first 5 minute. PLEASE BE AWARE THAT we made booking for three persons in advance and got their acknowledgement via phone. --The worst skilled Teppanyaki chef allocated for our table. A primary student with a week training can do better job than him. --Again, POOR technic of this chef who flying a piece of cooked, HOT egg onto my wife while cutting egg roll. So please MAKE SURE you are covered by an insurance before dinning here. Please consult with your insurance company to choose the right policy for such occasion. --Served with less chicken, fried rice than other customers on the same table simply because the other customers and the chef from same nation originally. Most people wouldn’t be bothered with more or less food served, but treated differently made me uncomfortable. --Spending more than $200 for two adults and a kid deserves good experience for Teppanyaki. What we got at the end is all above PLUS an incorrect bill. A salmon ordered with two Wagyu sets, kids set and drinks, then all dishes confirmed by the chef before starting the cooking. While I thought where my salmon is, the chef completed his ‘show’. The good news is ‘yeah, we survive from it’. But the bill tells you have to pay for the salmon because you ORDERED it. We managed to have it off the bill in the end, but it shouldn’t be there in the beginning. --Not to mention the attitude of the management. When I checked with a manager (more than 30 minutes after we sitting down) about how much longer to wait to be served, the attitude of the manager is kind of it-has-nothing-to-do-with-me and it-perfectly-normal-if-you-are-dinning-here. I admit I am a bit subjective for this part. However I was short of patience when we had nothing to eat at 8:00pm in a restaurant.

If none of above offences you, please ENJOY your dinner here.

I haven’t had lunch here, so maybe the lunch is outstanding. Otherwise I couldn’t figure out why this restaurant has such...

Respect, hygiene and etiquette of the chef was TERRIBLE. The chef cracked a raw egg on each table to mark guests with different menus. At first we thought it was playful and a joke. Then he brought out a filthy used rag.

He ‘cleaned’ the stove with this rag and water. He wiped his utensils with the rag. He doused this rag with oil, and used this rag to oil the grill. And wiped egg, raw meat and grime with the rag. This rag managed to infect every bit of the meal.

This place claims to cater for halal dietary requirements but they do not know what they are talking about. Close to 700 spent on this, its a reasonable accommodation and request for no alcohol. Religious muslims eat halal meat and do not consume alcohol even for marinade or flavour. And its not even about the religion, if a guest makes a dietary request, and you clearly CAN avoid using it, using it is the epitome of DISRESPECT. The alcohol does not fully ‘burn off’, that’s not supported by the science. We continued to dine there out of respect for the person treating for the meal.

We had requested for halal and no alcohol via text a few days before hand and verbal requests to staff more than 5 times. The chef told us we won’t get to see flames. We said that’s ok, its more important to us not to have alcohol on our food. Right after that request, just to spite us, he chose to use it anyways, saying it burnt off. Whether or not it burnt off is not the point, your attitude is terrible. We politely sat through this culinary torture and still paid.

And on top of that, have to say, the food itself was not terrible in flavour. But knowing where the rag had been, the equally disgustingly dismissive attitude towards a GUEST’S religious requirements, and the ridiculous price for this level of hygiene definitely makes me say I will never be...

We had our dinner in this restaurant last Saturday. Overall, the food was too overpriced on this price.

I ordered the wagyu set menu. If you don't want to read English, here's a short Chinese food review: 一清如水味噌汤，健康无盐冻毛豆。大块牛羊师夷技，炒饭成团失家传。 The miso soup tasted like instant soup and the edamame didn't cook with salting water. The quality of M7 wagyu was very average, and so as the lamb cutlet which was too large to eat with chopsticks. Terriyaki chicken was the only averagely good thing in the main though the sauce is a bit watery. And I really didn't know whehter to laugh or cry when I found there was still cold rice clumps after a fancy egg fried rice cooking performance.

Even though I'm not the one very concerned about the service, I have to admit that there was very little service as we only got water refilling once until we asked for it in the end. The range hook was too weak to absorb the smoke, so we kept basking in the smoke whenever there was a fire cooking performance. The only good thing in the service is, unlike the other teppanyaki house, I could have my meal quietly without any conversation and interaction with the cook.

PS: We actually booked a 50% off offer on the meal, but I think I even don't want to come back with the half price. Actually we paid this disaapointing meal in full price. We didn't get reminded that the set menu is not included in the discount, and we even didn't know teppanyaki can do a la carte until we paid the bill... The guy looked like a manager pointed out the set menu excluding line on the booking page after I argued for the price, expressing that they didn't do any treating. I showed my understanding. Indeed, they didn't do anything wrong, but unfortunately, they didn't do anything right as well, from the food to...