Cocoa Moon Cafe — Restaurant in Melbourne

I waited 20 minutes for a chicken salad and have around 20 minutes until my next appointment. They served my chicken salad 20 minutes later, with waitresses who really lacked enthusiasm and customer service skills. As I was about the dig into my salad, I found a long black hair wrapped in the chicken. I asked the waitress to prepare a new salad, who apologised and said it would be a 5 minute wait. 10 minutes later, I had to leave so the owner offered to "discount" the hairy salad. So I paid for a hairy salad and they placed the "freshly made" salad into a container for me. The demeanour of the owner and staff just did not care and thought it was mildly amusing. Well low and behold, I leave and open the "fresh" salad to have later on and what do I find, an insect amongst the chicken! Disgusting!

6th March 2019 - the fact that you imply you provided a refund is deplorable. It was advised a "discount" would be provided. I have never had the luxury of eating a salad with insects and then having to pay a discount. Wow, what a luxury and what a despicable, stingy manager who fabricates lies. I am more than happy to provide my receipt to document this ! Get your head out of your bank account and into providing hygienic, edible meals to your...

Where to begin....

Went here for lunch with my friend, sat down outside, waiter came over and gave us menus, she was very kind. Waited 10 minutes to get water & cups - which had dirt and dust in them. We ordered a delux tostie ($19) and a vegan stack ($22). Drinks were a chocolate milkshake ($9)and a power boostie smoothie($9.90). We then waited 20 minutes just for drinks to come out. The chocolate milkshake was fine only thing we could say was maybe to milky not enough chocolate. The power boostie was horrible! Can’t describe the taste but the drink was at room temperature which was discusting from the beginning- I had to wait 5 minutes for a waiter to notice me so I could ask for some ice in it. Even then was still not a great taste. Then waited an extra 10 minutes after to actually get the food.

What can I even say about the food

First the “delux” tostie was a clump of egg between two pieces of toast. And inside was a long black hair... Only good thing was the hash browns(they were actually pretty amazing)

And what I received for $22 was a piece of bread with with enough spinach to kill Popeye!

Oh, and the wasps were bad too- not saying this if there fault but just added more comedy to what was disappointing & eventful...

We’ve been coming to this cafe with family and friends. It used to be one of our go-to spots for coffee or brunch. Unfortunately, after our visit on Friday, we won’t be returning. When we arrived, we found a table outside that was dirty, with bird droppings on it. We asked a waitress politely if someone could wipe it down so we could sit, and to our surprise, she handed us a napkin and told us to clean it ourselves. Shocked by her response, I approached a second waitress, only to be told the exact same thing—again, in a dismissive and rude manner. Frustrated, I escalated the issue to the owner. While he seemed interested in hearing what happened and asked who the staff members were, he made no effort to apologise. He did offer to let us stay and have our brunch, but by that point, we had decided to leave. Not once did we receive an apology—neither from the staff nor the owner. It’s incredibly disappointing to see such poor customer service, especially from a place we used to enjoy and recommend. If the owner doesn’t care enough to stand behind his customers or the reputation of his business, then we’ll make sure our feedback is heard by the wider community. This is not how you treat people....