Crust Pizza Balaclava — Restaurant in Melbourne

1/5 I ordered a Paneer Pizza with peri peri sauce for lunch as a takeaway and clearly requested for just a light drizzle of sauce on top. Unfortunately, the pizza I received was completely ruined. Instead of a drizzle, the staff dumped large blobs of sauce unevenly all over the pizza (see attached photo). It looked messy, unappetising, and was nothing like what I ordered or expected — especially for a $20 pizza.

To make things worse, the staff preparing the pizza were not wearing gloves. As a vegetarian, this is something I noticed right away, but I chose not to make a fuss at the time. However, when the food quality itself turned out to be this poor, it became even more unacceptable.

When I questioned the staff about the excessive sauce, the response I received was very unprofessional. I was told things like “I just took the sauce out of the fridge,” which is clearly not my concern as a customer. I paid full price and at the very least, I expect proper presentation, hygiene, and quality. Simply saying “this won’t happen next time” is not good enough. With this kind of quality, there won’t be a next time — I would never come again.

The pizza was so overloaded with sauce that it was inedible, and I had to throw it away. I also work in a pizza store myself, so I know how a pizza should be prepared and presented. My simple request for a light drizzle was completely ignored, and the end result was unacceptable.

This kind of experience is extremely disappointing — both in terms of product quality and...

Feedback on the audacity of your employee with the AirPod's!

I am writing to share my experience during a delivery pick-up for UberEats on Monday evening, which was quite frustrating.

Upon my arrival, a staff member informed me that my order would be ready in about five minutes, so I waited outside as advised. However, when I returned, another employee—who was wearing purple/pink AirPods—told me my order was still not ready. In total, I waited nearly 30 minutes, which is quite challenging for delivery drivers since we are not compensated for such delays.

When I mentioned the initial five-minute estimate, the staff member responded in a discourteous manner rather than offering an apology or understanding of the situation. She also mentioned that walk-in customers had priority, implying that my time—and the time of Uber employees—was less valuable than that of walk-in patrons.

I hope this feedback prompts management to consider ways to improve customer service, as it would enhance the experience for both delivery drivers and customers.

It is essential to remember that everyone deserves courtesy and respect, regardless of...

Rude Service and No Food

We placed a delivery order through the Crust app at 5:30PM, which estimated a 40-minute wait. By 6:45PM, with no sign of our order, I called the restaurant for an update. I was told they hadn’t even started making delivery orders because dine-in and pickup were being prioritised. When I asked for an ETA, the staff member said she wasn’t sure and that it would “be some time.”

I requested a refund and was put on hold. She eventually said she could prioritise the order and have it sent in 30 minutes, but couldn’t guarantee that timeframe or offer any discount for the delay. When I asked again for a full refund, she agreed—then abruptly hung up without an apology.

At no point were we warned about potential delays when placing the order. The lack of communication, poor customer service, and refusal to take accountability made for a very disappointing experience. The staff on the phone was so rude, unapologetic, and resisted refunding us - so...