Domino's Pizza Frankston (VIC) — Restaurant in Melbourne

We ordered a couple of pizzas to be delivered, one being a margherita (I'm a vegetarian) Disappointing to find the margherita was covered in ham. Called back, they advised they will make & deliver correct pizza. Was happy enough with their resolution, BUT no one turned up. We called back to get an ETA, only to be told by the same girl that they dont have a driver so can't deliver my order.

*No call to let us know my meal was not coming - Poor customer service right there! *Then they refused to refund the cost of the pizza - Disgusting service!

Best they could do is to offer me a free pizza next time I order one... I guess as long as the order is not tonight though!! Looks like it's cereal for dinner for me tonight 😔

The man in charge tonight said there was nothing else he could do and when we asked for an email addres to escalate our complaint, he suggested we do a review!! So here is your review - if I could give zero stars, I would for your poor all...

My estimated delivery time was supposed to be 3:00 - 3:20. Till 3:25, nothing was delivered and no one bothered himself contacting me and giving me an update or apology for the late or even an excuse for the delay so I asked for an update online, I received a message that I will receive an update in 5 minutes which never happened. So, at 3:30, I called the restaurant and they gave me the great news that I will have to wait another 20 minutes for my order to be delivered which means total one hour delay beyond the maximum delivery time I am not angry about the delay because it happens but the really disgusting thing is that nobody even tried to reach me out about the delay If you are not going to deliver on time, at least let me know about it That is a basic human behavior which obviously you are missing You reached a new level of inferior and disgusting customer service I don’t tend to give places low ranks but you didn’t even reach a ZERO level You...

I used to absolutely love the dominos Thin n crispy pepperoni from MORNINGTON!! Used to order frequently and was ALWAYS extremely happy..I have not ordered Domino's for 3 years (FROM FRANKSTON) as last experience was terrible but thought tonight on a cold wet night would give it another chance..Am once again EXTREMELY DISAPPOINTED!! pizzas were cut so badly (some pieces 13cm and others 3cm!!!) it's not ideal when catering to children and very poor presentation..Also ordered one pizza that had Chilli sauce!! The chilli sauce was dumped onto pizza (not evenly spread all over) and had very artificial taste and quite overwhelming..totally RUINED pizza for all.Will not order again from FRANKSTON as last 2 experiences were extremely disappointing.MORNINGTON was ALWAYS fantastic but unfortunately not the same in FRANKSTON. Wasted money...