Ferguson Plarre's Bakehouse - Broadmeadows — Restaurant in Melbourne

WATCH OUT... I have just bought a cake from the Broadmeadows outlet. The staff are wearing masks and gloves. Unfortunately they have not been taught that you do NOT handle money (cash) with the same gloves as you handle the food. The woman who served me had one bare hand which is what she should have handled the money with and then she could wash it or cover with a glove for food handling. I did discuss with her about the issue and the only response was "do you want this or not". Considering the numbers of Broadmeadows people currently in lockdown one imagined there would be more care taken with...

We purchased our wedding cake from the online store. Being in Melbourne and thanks to covid we have had to postpone. The woman I spoke to on the phone was so polite and friendly as I called to change the day, I couldn't find my invoice and she could tell I was stressed out. She quickly found my order and offered me a refund or simply to change the date. The hole process took 3 minutes and she has me calm and giggling by the end of it! We haven't received our cake yet (for obvious reasons) but if the bakery is as good at their job as she was we will be...

Called this morning to order a chocolate mousse cake for pickup late this afternoon. Arrive at the store in the afternoon to be told that they have sold them all. I ask why they have done this to which i get no response other than the manager sold it, i ask to speak to the manager, to which the reply is they are not in. Very unprofessional staff here, if i call to order a cake and you tell me you will have it, it had better be there! Will no longer be purchasing from Fergusson Plarre in future, customer service is...