Ferguson Plarre's Bakehouse - Mernda Village — Restaurant in Melbourne

I had a very disappointing experience with this shop in Mernda village. I placed an order for a custom cake with specific details, but when I went to pick it up, it was nothing like what I had requested. To make matters worse, no one from the shop contacted me before the due day to inform me of any issues or changes. I received call on the day and told that they had made the cake, but did not mentioned about a different cake. They are blaming the bake house for the issue. This lack of communication and accountability is completely unacceptable. I would not recommend this place to anyone looking for...

Don't ever order food through the delivery apps that has hot food and Cream food. I work like everyone else and im entitle to enjoy the food i like. But every time but twice I received my hot food and my cream food in same bag. When I open my cream cakes they are liquid in the bottom because the hot food has caused the cream to melt. Seriously guys have you no brains when you are packing the bags. I tried to call the store to complain and behold their phone is not working, how convenient. Enough is enough I have been nice to often no it's time to let everyone know what you doand how you treat...

I called 5 days before my daughter's birthday to order a cake, thinking it would be too short notice they'd say no. They said it wasn't a problem. They had a huge range of cakes in every price range. We ordered a $51 rainbow drip cake. It was ready for pick up in the morning of the party and they helped me carry it to my car. They even gave my daughter a marshmallow as a treat while we waited. Customer service was above and beyond and the cake was actually delicious and so well presented. All of the kids loved it....