Ferguson Plarre's Bakehouse - Northcote — Restaurant in Melbourne

Recently visited 9/09/2025. I NEVER leave 1- star reviews as I know the impact it has on small businesses. But I ask the owner of this business to reach out to me as soon as possible.

As an operations manager of some of melbournes busiest cafes I popped in today to have a quick coffee while I waited for to see a friend in the park.

What I witnessed was some of the most disgusting and appalling behavior I’ve ever seen by management. The managers behavior (young guy with tattoos) to his staff and how he speaks to them was completely degrading and humiliating. As a customer swearing and raising his voice at staff in front of clients is a work place harassment case waiting to happen and I hope they all take him to fair work.

To the owner or operations manager of this business please kindly reach out to me for further details. What I witnessed today is instant dismissal. If this issue is not resolved your business within time will close due to his behavior and you will have a fair work case claim within no time. He would last 2 seconds under my management.

To the lady working behind the coffee machine. You are doing a great job. You were working efficiently and making delicious coffee while still engaging with customers, taking orders and doing the floor. You deserve to work in an environment that supports there workers and treats them with respect. Remember there are a million hospitality jobs out there and you deserve to work in an environment and culture that is supportive and...

I was previously a customer at Northland Ferguson Plarre and since their closure I have now had to go to Northcote Ferguson Plarre. I am in disbelief as to how this young male has been allowed to run this store. Firstly, the range is limited, there are barely any options and the cabinets look naked and overrun with biscuits. Secondly, the quality of the food is a shame to Ferguson Plarre as I have eaten at both Northland and the South Morang Drive Through before and never have I had the experience with dry and tasteless products, they taste like they have been sitting there for weeks. Thirdly, I have tried out this store numerous times and the male who runs this store is continuously standing around looking busy while everyone else runs around. I have been standing at the cabinet waiting to be served multiple times while the staff run around and he will continue to just stand there on his laptop. I have also witnessed him swearing and raising his voice towards both customers and staff, it is disgraceful. I have given this store too many chances, I will now be sticking with South Morang as Elise and the staff are...

Amazing customer service, very knowledgeable about their Tiddly Oggies, I am a "Tourist" and was uninformed about this delicacy. I am now cultured. Thank you Frank Plarson.

Edit: I actually tried a tiddy oggie that is the most putrid thing I've ever had in my life. How can you charge nearly 8 dollars for what is essentially the grey scum mixed with half eaten carrots you find at the bottom of your sink after washing the dishes, thrown into a pastry and...