Fusion BBQ Kitchen — Restaurant in Melbourne

I never wrote bad reviews for bad services I experienced because I understand waiters and waitresses may be very tired and sometimes even face fussy customers. But this time I had to come here to leave my comments because, at this restaurant, I saw the rudest staff member I‘ve ever seen in Australia.

When we got there yesterday (Saturday, 4 Mar. 2023) to order something to take away, there are one waiter and two waitresses behind the reception desk. The waitress in a black T-shirt gave us a good insight on what is the rudest server.

First, we asked her if they have one type of dish. I think she should know the answer because she should remember the menu to be a qualified waitress, especially when their dishes are not very diverse. But she immediately shouted to us, "Don't ask me! Look at the menu first!". It's like a reprimand and I believe everyone in the restaurant could hear it. We were shocked and didn't know what happened. I even wondered if we had done something wrong. But we kept behaving politely and said yes.

Then I realised maybe they were busy (but actually they were not because all of the three waitstaff standing behind the counter and there were still vacant tables) and we'd better not stand in front of the counter. Then I asked her politely if we could have a checklist menu so we could tick all we want and hand it back to them to avoid taking up too much of their time. The rude black T-shirt waitress surprised me again. She shouted at us with a look of impatient: "No! Just told me what you want at one time after you think about it!".

Now, it was a little bit awkward because I didn't know what we should do next. She shouted at me twice, which means maybe she was very busy. But if she was busy, she could let us sit at a vacant table to take our time to make a decision, instead let us stand in front of the counter to think over our dishes and block the way.

What we could do is look through the menu quickly and ordered something in a rush because we didn't want other customers to look at us. We felt very embarrassed although we knew it was not our fault. I believe many customers had noticed the rude waitress's behaviour.

But another strange thing happened. The menu shows lamb skewer's price is like $$/3 skewers. I didn't know how to express /3. Maybe it is a set, batch, group, or bunch, but I know what it means. So, I said, I'd like 15 lamb skewers. She asked: "5 groups?". I then understood they say /3 skewers as a group. I said: "Yes, 15 skewers". I believed she had understood what I meant. But she asked again with deliberate contempt: "5 groups?". I had to say once again: "Yes, please".

If 5 stars are the highest level of the review, I would like to give them -5 lowest level because this rude waitress ruined our night completely after we spent a lot of money there (by the way, please check their menu first before you go there because their prices are higher than others and the skewers are small.)

I went there several times before and I think the boss is good. We also had a chat before and I know he came from the northeast of China. I am just afraid that the awful service will damage their reputation and income. Normally, they would not have vacant tables before, but when I went there recently, there were usually several available tables.

Anyway, I came here to give them a one-star (I prefer -5 but there is no this option) review for their rude service for their...

Why is the first question you get asked by the staff member: Have you eaten here before?

Came to the restaurant, asked for a table for two. Got asked if we've eaten here before. Said no. Two staff looked at each other and shook their heads. Then one of the staff asked if we booked. Said no. Then staff says we can't eat here because the tables are fully booked.

If we said yes to "have you eaten here before?", would you have let us in and eat? If the venue requires bookings, the first thing your staff should really ask is whether we made a booking or not. It actually feels like we were denied entry because we haven't eaten...

Food quality went downhill. It’s not authentic or tasty as it used to be. The new owner and chef have messed up this once great bbq restaurant. Cold noodle dish is half the portion compared to before, no beef in the cold noodles, yet charged $16.99 and the noodle had so much water in it that it looked like noodle soup. It’s also overly sweet, tasted like a desert. When complained the lady at the counter mentioned that they changed the recipe and I should just take it as given. I also asked the skewers to be spicy but it came chewy and not spicy at all. Again it tasted sweet. Why use sugar...