Garlic Boyz Kebabs (Reservoir) — Restaurant in Melbourne

Shocking customer service. Placed an order for about $60 and once it arrived, the order was wrong. When we contacted the store about the mistake, the lady on the phone told us to place another order and to PAY again. She blamed staff being new for the mistake instead of just apologising. No compassion what so ever. Too bad if someone was allergic. When we had to make the trip to the store to collected the new order because they wouldn’t offer a solution, there were about 10-15 different uber order machine by the register, all had different company names on them and there were flies EVERYWHERE!!! Even on the salads and dips!!! Old food and sauce all on the floor kicked under the deep fryers which can be seen my customers. NEVER have I ever walked into a food establishment with such complacency of how their shop looks and no care for customer satisfaction. All they care about is money, which is evident by how many uber tablets they have and how many different company names are written in the...

I have ordered from Uber Eats. After 1 hour and 10 minutes waiting for the order (20 minutes later than the expected time), I called the restaurant and a lady answer the phone so rudely and arrogant saying that the order was about to come, after literally 16 minutes called again and she tried to tell me that I called 5 minutes ago and the order still about to come. Not even tried to help or even called the driver or something. Poor customer service.

It came 10 minutes after the call, cold, the steak was overcooked. Do not waste your money and if you order do not order any sauce from the restaurant. The mushroom sauce was milk with mushrooms (They called creamy mushroom sauce) The chips were impossible to eat because were cold and the same as the wings.

Save your money if you are thinking to order take away. Not...

Dont order through uber from them..took over an hour, tbey said it was on its way, when it wasnt even made yet???? Order was placed at 8.10pm UBER cancelled the order at 9.10pm, you even read that, even though you told the girl, it had left and to check and wait outside to see if it had come?? Then all of a sudden, i was told that the order was not printed so was not made and that you didnt recieve the docket from the uber machine....Check your uber machine for times because i have the order still on uber..send me a email address and i will show you...It was only an hour ago i called...same amount of time i waited to not recieve my order...even the young girls mentioned the time it was cancelled too..so maybe also...