Hello Chinese Restaurant — Restaurant in Melbourne

Ordered over $80 worth of food for my Fiancé and I for Valentine’s Day dinner tonight. Menulog said the restaurant confirmed our order and they estimated delivery at 7.50pm (an hour from when we ordered it), which we thought was fair enough as it’s Valentine’s Day and they’re probabily busy. I called them at 8.10pm as we hadn’t received anything yet, and was told it was on its way to us then. Tried calling again multiple times after 8.30 pm and no answer. At 8.50pm (2 hour since we placed our order), they still hadn’t delivered our food or answered their phone and so my Fiancé decided to drive to their restaurant (8 minutes from our house) and he just got there and they’ve told him they haven’t even made it!!! They offered a refund through menulog which takes a few days or thy can make the food and it would be 15-20 minutes!! We’ve already paid for delivery and had to pick up our meal so he’s there waiting for our dinner with another customer who has waited just as long! They only have 1 waiter on the floor serving people as well apparently. DO NOT ORDER OR DINE HERE, don’t...

After eating our main meals attempted to order banana fritter for our 7 & 3 yr olds. Was shocked to be told that because we did not order it at the beginning we could not have it as the kitchen was too busy. We were quiet puzzled as our table of four were the only ones eating in the restaurant. There were another table of three just arrived had not ordered yet.

So we asked for plain ice-cream only to be berated by the owner about rice our 3 yr old son had spilt around him. After waiting 10 minutes the woman returned and threw serviettes on our table demanding we clean up our child's mess.

At this point we decided to leave. Upon getting up we were told that we need to look after our kids and we are not welcome back there ever again the woman stated.

While paying the bill I calmly explained that we regularly dine out and our kids drop food on the floor with no other place ever complaining about it. The woman said that the mess was unacceptable in any premises that our child had made.

We've owned a cafe and would never speak or treat any person in the manner were...

Absolutely terrible on every single level. We ordered a full peking duck pancake set, steamed dumplings and Kway Teow. The duck pancakes came already wrapped and piled into plastic containers. Half the duck was inedible - super stale, rock solid and couldn't chew it - THEN a third of our pancakes were full of hard sharp duck bones. I nearly broke a tooth and my partner nearly choked on one. As they already came wrapped we had no idea there would be bones in it - this is really not what you expect eating peking duck. $56 for the peking duck and couldn't eat half of it. The noodles? The worst I have ever had in my life (My parents are asian) It was practically an entire bottle of chilli and also completely inedible. There was no warning when ordering it that it would be full of chilli. All up - $87 for an order we could barely eat. Worst asian around the area by far. Do not...