Hungry Jack's Burgers Forest Hill — Restaurant in Melbourne

We walked in last night around 9:45pm and ordered food to dine in. Checked Google just to be sure of the opening hours and it clearly said closing at 11:00pm and had not mentioned Dine in will be closed at 10pm. If that was the case we would have really appreciated if that information was passed onto us while we placed the order.

Just before 4mins to 10pm a crew member walked in and said they are closing the dinning room at 10pm and we’ll have to leave soon. We said thanks for letting us know and will leave as soon as we finish eating. And just at 10.02pm she came again and said the dining room is closed and we need to leave! My friend was still eating her burger!!! So we had to stop eating our food mid way and just leave the store!!! It was shocking and extremely disappointing… I’ve worked at Hungry Jacks for over 5 years in the past and there was never a day we asked a customer to leave the store while having their meal, just because it was closing time. Standards have changed quite a lot at Hungry Jacks for the last 10 years or so I guess!

If this is the customer service and standards that Hungry Jacks practice now, it doesn’t really matter if the burgers are better at Hungry Jacks! Disappointed...

The reason for the low rating:

• takes 10 minutes for them to action my online order.
• the chips alone is always fresh and amazing so that would be 5 stars alone.
• the burgers are always cold and soggy and aren’t cooked fresh by the time I receive them as they use the patties from the heating racks.
• The manager is useless as they NEVER answer their stores phone number but instead ignores it.
• I have had several items missing from my Hungry Jacks App every time I place an order through there.
• I have ordered 3x large meals during this promotion but not once received the collectable glass. I try to phone to speak to someone as I cannot drive currently and they just blank calls.

Awful service and shameful organisational skills from a managers perspective. Get it...

The staff at Hungry Jack's in Forest hill have no idea what they are going. Their customer service by Harpreet was poor. She tried to charge me extra to get a regular cheeseburger instead of a bbq cheeseburger. No other store charges for changing a sauce. When the only difference was the sauce.

There was no manager on duty at the time so I did not order. The manager Malvika came in after I was about to leave. I bought ordering a different though the manager would be fine (ordered whopper with no onion and mayo due to dietary restictions) yet both whoppers came with mayo and onions which I didnt discover until I was home. Both burgers went in the bin. Wont be coming back here again. With today's unemployment rates surely you could get staff who actually know what...