Hungry Jack's Burgers Mentone — Restaurant in Melbourne

If I could give minus stars I would. Decided to grab a breakfast wrap and a cappuccino on the way to work, the breakfast wrap looked and tasted like a dog had chewed it up and spat it out. That sounds pretty bad but the worst is yet to come.

After my breakfast I decided to have a sip of my coffee which also tasted terrible. Not even 2 mins later I had come to the conclusion that they had used almond milk in my coffee without telling me nor did I ask for it. I am highly allergic to almonds and later ended up in hospital.

Getting to the Customer service side, what a joke. On the 10/07/2025 when all this happened I thought I might add my two cents and let them know how badly they had stuffed up my coffee order but to my surprise they didn’t answer their phone, I called 5 times and left a message still haven’t heard back. I’ve since tried to contact hungry jacks head office customer and to my surprise no answer and I wrote an email which I have had no answer to.

Since writing this review I have also contacted Victoria department of health and you should be hearing from them soon. I kindly encourage you contact your head office asap and ask them to reply to me.

To anyone reading this I may sound like a Karen complaining about a coffee but when it effects your health putting you in hospital and loosing half a weeks pay (just started a new job so don’t have sick leave) I think I deserve some sort of compensation. Also not to go on about how this affects my mental health...

This place is really sad! Popped in thought I would get a Tropical Whopper, about 5 customers waiting in line so thought I would use kiosk to save time, placed my order screen kept saying loading cart then timed out! The ladies using the other terminals and I queued up to order at the counter waiting another 5 to 10 minutes tried to order Tropical Whopper, sorry we have run out of pineapple, when I pointed out to “Will” the kiosk screens don’t work his response “oh well these things happen” then asked how they ran out of pineapple again replied “these things happen in business”, not for a second did he say or do anything customers kept coming trying to use the the screens one after the other.. didn’t turn them off flag them NOTHING! The staff are rude and have absolutely no interest in service, I know their wages aren’t great, if they’re not happy leave. Don’t really expect much but these people should really go somewhere else. Terrible incompetent service from...

⭐⭐⭐⭐ (4/5)

Quick stop at HJ's today and honestly, it was just what I needed. The moment I walked in from the scorching heat, that blast of arctic-worthy air conditioning hit different. Special shout-out to the cashier with the genuine smile - not one of those "I'm dead inside" retail smiles, but actually seemed happy to be there.

Ordered and got my food in under 5 minutes. No fuss, no drama, just efficient service and a cool escape from the summer heat. Counter was clean, drink machine wasn't sticky (you know what I mean), and the staff actually acknowledged human existence - revolutionary stuff in fast food these days.

Knocked off one star only because perfection doesn't exist, but this was a solid lunch run. Sometimes it's the simple things - like functional A/C and staff who haven't lost their will to live - that make...