Hungry Jack's Burgers Mernda — Restaurant in Melbourne

Haven't been here for a long time due to the slow service but today at lunch I noticed there was noone in the drive thru, my daughter and i wanted to get a go bucket,med chips ,drink and caramel iced coffee... got to the speaker and was screamed at so loudly that you could not understand a word she was saying .. repeated my order 3 times , then when we got to the window the woman repeated my order so quickly and loud that I could not understand again what she was saying.. asked her to repeat slowly and she still got my order wrong, then waited 10 minutes for 4 items..finally got my order then asked for an extra s/s sauce in which she glared at me and hesitated to provide...said thankyou ,bye and the woman just ignored me..very poor customer service 😡 So the moral of this story is, will mernda hungry jacks ever get their act together and hire reliable,competent and happy staff. The hand full of times I've been there the staff are rude ignorant people..very unprofessional..especially todays experience ,so now HJ you can thank the lovely lady today for making my mind up to never go again. Very...

I ordered the mega combo on regular which originally costed 55$ on the machine but when I went to order they made me pay for 6 add ons not declaring it costs extra after receiving my receipt the price went from 55$ to 73$ after asking why they just said u bought the chicken add ons, now after just sitting down saying I can’t get refund at least I get better quality chicken turns out no the chicken is dry not crunchy and the burger is very tiny then what they advertised, the chips were way too salty the drink they said they give us was mango but turned out it was orange, and they didn’t even ask what sauce I can choose, worst isn’t yet i politely requested to cut my burger and they don’t even have cardboard knives atleast cut it for me in ur so called “Kitchen”.as I was leaving I was almost crashed by a car like why is the drive threw area in the entrance, and my burger was destroyed even before I cut it.

I do not recommend coming in here it ruins ur mood and destroys ur reputation...

Placed an order through the app at 7:05pm. Arrived at 7:15pm to pick up the food. Had proof of order on the app and in my bank account, which had taken the money out. The very rude female Maori manager said the order was not in her system and the online app has absolutely nothing to do with her. She said she didn't care that the bank had taken my money as the order was not in her system. She kept repeating that it has nothing to do with her. I paid $27.95 and received NO FOOD!!!!! I had complete and utter proof of my order, and this vile woman flat out refused to give me my food. I asked her to call the store manager so I could speak to him and she refused that as well. So I left empty handed, $27.95 down and my kids had cereal for dinner. I had nothing. I am LIVID. This is not the first time this store has ruined our order - the first 3 times we did not receive what we ordered. This was the icing on the cake. Hands down the rudest staff, and worst HJ...