Hungry Jack's Burgers Thomastown — Restaurant in Melbourne

July 10 at 22.38pm I Decided to return through Drive-Thru after "Clare" initially refunded my card for an order that was messed up. After refunding my card she gave a pretend smile and slammed the window in my face.

I returned to the Drive-Thru window at 22.38pm ( 12 minutes after the refund was reluctantly given ) and told her slamming the window in someone's face is poor form. She said it was because they "were busy." I asked if she was the manager on duty. She said yes. I asked what her name was, as she didn't have a name tag on for being in such a role. She said her name was "Clare."

"Clare" had an answer for everything. "I do, but I washed my clothes earlier today."

I got back to her being rude and tried to explain that there were better ways of talking to customers.

"Did you come back just to say that?" she said sarcastically.

So not only did she double down on her initial rudeness, she decided to sprinkle in a little insolence with it.

What is going on with such employees? Slamming windows in customers' faces. "I do, but I washed my clothes today" reasons for not wearing name badges, "Did you come back just to say that?" sarcastic responses.

Never returning...

Disgusted by the horrible customer service of the Indian staff. The staff who took the order was very kind and polite and when we went to grab our order after waiting on the driveway for 10 minutes and come a female staff named jas. We just asked her nicely if we could get some spicy sauce and just wanted to know if we have go around to order it but she rudely responded as if I have asked her something horrendous. She was so rude and shouted she can't do anything but the proceeds to throw the sauce inside the bag as if she's doing a charity. And then stares at us rudely with eyes filled with hatred. She forgot our drinks and we went back again to get it and just wanted to talk with her about the situation and she starts to cut us off rudely with her face looking at us with disgust and rage. This is by far the worst customer service I have ever experienced in any fast food service. I don't even know how they train their staff. It seems like she has no...

I recently ordered a Chicken Royal for my 7-year-old daughter. After a wait of over 20 minutes, I received a notification that my order was ready. However, upon approaching the counter, I encountered an issue. A staff member, a young lady with a darker complexion, exhibited a regrettable attitude. Her behavior included ignoring customers, particularly those who appeared to be from overseas, and making disparaging remarks behind the counter. This created a negative experience for both myself and my daughter, as the food we received was subpar and inedible. I believe it’s crucial for all staff members to uphold a professional demeanor, as customer satisfaction is integral to the success of any business. To the individual with the mentioned attitude, I offer the advice that cultivating a more positive and customer-focused approach can significantly contribute to personal and...