Subway — Restaurant in Melbourne

Unfortunately I have had to resort to creating a bad review since all attempts to contact this store have gone unresolved. I ordered some platters for a staff lunch on Monday the 8th of January. They had been paid for via subway website the week prior. Just before scheduled delivery time the order was cancelled by subway. I tried to call. Their phone number is invalid. I personally went into the store where the staff advised me they had sent out the order and I need to contact menu log now. Even though i ordered it directly through the subway website?

After many attempts and confusion contacting menu log. The subway store rang me saying they'd made a mistake, my platters where still there and i should come and get them. I advised i had to feed my staff so already went and purchased food elsewhere. I promptly asked for a refund. To which i was told a manager would contact me. I am still waiting to be contacted. I am still waiting on my refund since i never...

Today I visit this store and there are 3 girl staff standing to serve the customer but they don’t have manners to speak with the customers. I have promocode if u buy 6inch and then 6 inch free. If u want still I have the promotion code. I request many times but they all are very rude with me. Even they charge me 17$ for the footlong. Firstly I paid but after some time I chq on the app the footling price is 13.20$ but the staff charge me 4$ extra. Even the salad is not fresh. Poor quality and poor taste. I recommend everyone never visit this store. U can visit the near by subway store it’s hardly 2 min drive and overthere staff is very polite and well educated who know what is the meaning of Promotion code. And same promotion code which you guys refuse another store accept it. Poor...

I did an order for delivery for a work lunch. I get a call from the managers (an hour after it should have been delivered )saying it hasn’t turned up. I tried calling the store number, it doesn’t work. I also tried calling head office and they just have a recording telling you to send an email. At 1:34pm (2 hours after it should have been delivered) I get an email telling me to come pick up the order and they had tried calling me multiple times. They called off a mobile number but never left a voicemail. I did try calling one of the mobile numbers back, but I got no answer. The food was down for delivery on the receipt. $129 worth of food and they didn’t even bother to check if it was meant to go out...