KFC Thomastown — Restaurant in Melbourne

After changing to hungry jacks due to this store always giving me trouble, I finally decided to give them a go again. Big mistake... I ordered a big order through their app to make sure there was no confusion with what I ordered, before leaving I pulled into their carpark and did a quick visual check before leaving, looked good. Got home and found that they'd missed a pack of nuggets, no big deal, called up and they did I could come in and get them even if it was the next day. But then as people were opening their burgers and wraps found that, all but 1 of the meals were incorrect! And when I went back the next day to get my.nuggets and mentioned this, I was met with GREAT hostility! I was not asking for a refund, or anything for free, I was simply letting them know that they made the mistake, and the manager was so rude as to not even talk to me, but when the staff member went to confirm with "her" about the nuggets I could hear the things she was calling me as the office is only just to the side of the register. Extremely displeased and I will never be ordering from this...

Very poor staff friendly and quality ! I never,ever come back again to be honest,always mistake on the item,product is not really good like before,staff is terrible service,not in the first time ! Today,as usual mistake,i spend $9 zinger stacker burger with the meals and get no burger in the box,lucky i check and ask friendly question,she (girl wear glasses,blond hair)give me a single thin slide zinger burger only and too cold inside(i eat all the time so i know the different of the size and quality).So no complain anything,i walk away but the way she look the customer is unkindly(as supported to be),and not the first time. Amaging how its could happen and customers wont come back.Store manager will re-looking about this.Thankyou...

The service from the staff were beyond expectations. They were so friendly and made you feel at home. The manager, Jonathan Sacco, is probably the best manager I've ever met at a KFC or any fast food join to be exact. They got my order right, especially how complicated I made it with adding and subtracting from burgers. The food were cooked perfectly. They were juicy but not greasy and had a perfect coat of crunchy skin all over. The chips were crisp and perfectly salted. Not soggy, oily and lacking flavour. Overall, if you want the very best service and fried chicken, come to this KFC in Thomastown. And raise awareness to the Manager Jonathan Sacco who is the manager there. He is honestly...