HyTyde Fish and Kebabs — Restaurant in Melbourne

Yesterday night at around 8pm , i walked into this store to get some food , first thing i asked the staff member was are you opened and he said without hesitation yes! So i ordered my food, i asked the staff member that took my order if the meat was hot and not cold and i got a response from him saying yes it is , i was then waiting around for about 5 mins and i could see all the staff were confused on what to do (it's like it was there first order they have ever made), a man then came out from the back and started to make my order which he had no idea what my order was , he then asked the lady that was cleaning the kebab machine what my order was and she did not know either what my order was and she was responding to him like she knew what i had ordered, i would not recommend this place at all do...

I am so so impressed with this place. Never before have I encountered such fabulous customer service (along with yummy food of cause) 😀 After picking up the delicious food we got to our destination to discover that we didn't receive part of our order. As I got back into the car to drive back again I saw on my phone 2 missed calls and a text message letting us know. They were so apologetic, handing me the food while giving me a free can of drink and opening the door for me. All of which was totally unnecessary but so sweet. I left the shop with more yummy food and a smile on my face. 10/10 would buy...

Thank you Jessica for your reply , it was the Indian guy that took my order and I specifically asked for an opened kebab and a small chicken, lettuce and garlic sauce kebab. What I received was a small chicken lettuce garlic sauce kebab (perfect) and a tub of meat with garlic sauce and a roll . I really think that your customer service needs to improve and fully understand what an open kebab is . We never had any problems with the last owners they were perfect .

The food taste great, it the customer...